Defect Library

Search ERP defect codes by code, category, description, English or Spanish terminology, and related words.

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Defect Library Results
290 results · 290 active defects
FRONT_CAMERA_CB
Chromebook · Audio / Video · Camera
Whatnot
Front camera fails functional testing
ERP ID 226
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure of the Chromebook front-facing camera, such as no image, non-detection, or failure of the front-camera functional test.
Definición en Español
Falla de la cámara frontal/webcam del Chromebook: no produce imagen, no es detectada o falla la prueba funcional.
USE WHEN
Use when a Chromebook has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
REAR_CAMERA_CB
Chromebook · Audio / Video · Camera
Whatnot
Rear camera fails functional testing
ERP ID 225
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure of the Chromebook rear-facing camera, such as no image, non-detection, or failure of the rear-camera functional test.
Definición en Español
Falla de la cámara trasera del Chromebook: no produce imagen, no es detectada o falla la prueba funcional.
USE WHEN
Use when a Chromebook has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MICROPHONE_CB
Chromebook · Audio / Video · MICROPHONE
Whatnot
Microphone fails audio input testing
ERP ID 243
Variance 30%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure or unacceptable performance of the Chromebook microphone system during audio-input testing.
Definición en Español
Falla o calidad inaceptable del micrófono del Chromebook durante las pruebas de captura de audio.
USE WHEN
Use when a Chromebook has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LEFT_SPEAKER_CB
Chromebook · Audio / Video · SPEAKER
Whatnot
Left speaker fails or distorts audio
ERP ID 244
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable output from the Chromebook left speaker.
Definición en Español
Falla, distorsión o salida inaceptable del altavoz izquierdo del Chromebook.
USE WHEN
Use when a Chromebook has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
RIGHT_SPEAKER_CB
Chromebook · Audio / Video · SPEAKER
Whatnot
Right speaker fails or distorts audio
ERP ID 245
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable output from the Chromebook right speaker.
Definición en Español
Falla, distorsión o salida inaceptable del altavoz derecho del Chromebook.
USE WHEN
Use when a Chromebook has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY_BELOW_60_CB
Chromebook · Battery · Battery Health
Whatnot
Battery health is below 60 percent
ERP ID 170
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook battery-health result belongs to the ERP condition represented by the below-60 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del Chromebook corresponde a la condición ERP por debajo de 60. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
MISSING_BATTERY_CB
Chromebook · Battery · No Battery
Wholesale
Battery is missing or not detected
ERP ID 228
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Chromebook battery is physically absent or the diagnostic system identifies the battery as missing/not detected.
Definición en Español
La batería del Chromebook está ausente o no es detectada.
USE WHEN
Use when a Chromebook has a verified no battery defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BEZEL_CB
Chromebook · Body · Cosmetic Defects
Whatnot
Display bezel is damaged or loose
ERP ID 235
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook bezel or trim surrounding the display is damaged, broken, loose, or otherwise defective.
Definición en Español
El bisel alrededor de la pantalla del Chromebook está dañado, roto o suelto.
USE WHEN
Use when a Chromebook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DENTS_CB
Chromebook · Body · Cosmetic Defects
Whatnot
Enclosure has visible physical dents
ERP ID 164
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook enclosure has one or more visible physical indentations or dents.
Definición en Español
La carcasa del Chromebook presenta una o más abolladuras visibles.
USE WHEN
Use when a Chromebook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ETCHING_STAMP_CB
Chromebook · Body · Cosmetic Defects
Whatnot
Permanent engraving or ownership marking present
ERP ID 236
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook has permanent engraving, etching, stamping, or ownership marking that affects cosmetic/resale condition.
Definición en Español
El Chromebook tiene grabado, estampado o marcado permanente que afecta su condición cosmética o de reventa.
USE WHEN
Use when a Chromebook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING_KEYS_CB
Chromebook · Body · Input Devices
Wholesale
One or more keyboard keys missing
ERP ID 240
Variance 40%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
Chromebook defect classified by the ERP under Body / Input Devices. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Chromebook. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Chromebook has a verified input devices defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING_CRACKED_PLASTIC_RUBBER_CB
Chromebook · Body · Missing Parts
Whatnot
Plastic or rubber parts damaged or missing
ERP ID 237
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook has missing, cracked, or materially damaged plastic/rubber exterior components.
Definición en Español
El Chromebook tiene una pieza exterior de plástico/goma requerida ausente o materialmente dañada.
USE WHEN
Use when a Chromebook has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING_SCREWS_CB
Chromebook · Body · Missing Parts
Whatnot
Required assembly screws are missing
ERP ID 239
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
One or more required assembly screws are missing from the Chromebook.
Definición en Español
Falta uno o más tornillos de ensamblaje requeridos en el Chromebook.
USE WHEN
Use when a Chromebook has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BOTTOM_COVER_CB
Chromebook · Body · Structural Parts
Whatnot
Bottom cover is damaged or deformed
ERP ID 233
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook bottom cover is damaged, deformed, broken, or otherwise does not meet the required physical condition.
Definición en Español
La cubierta inferior del Chromebook está dañada, deformada o rota.
USE WHEN
Use when a Chromebook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FRAME_CB
Chromebook · Body · Structural Parts
Whatnot
Frame is bent cracked or damaged
ERP ID 231
Variance 30%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook frame or main structural housing is bent, damaged, cracked, or otherwise fails the expected physical condition.
Definición en Español
El marco o estructura principal del Chromebook está doblado, dañado, agrietado o deformado.
USE WHEN
Use when a Chromebook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HINGE_CB
Chromebook · Body · Structural Parts
Whatnot
Hinge is damaged loose or misaligned
ERP ID 232
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook hinge mechanism is damaged, loose, broken, misaligned, or does not operate normally.
Definición en Español
La bisagra del Chromebook está dañada, suelta, rota, desalineada o no funciona normalmente.
USE WHEN
Use when a Chromebook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN_DETACHED_CB
Chromebook · Body · Structural Parts
Whatnot
Screen assembly is physically detached
ERP ID 238
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook display/screen assembly is physically separated, lifting, or detached from the housing.
Definición en Español
El conjunto de pantalla del Chromebook está levantado, separado o desprendido de la carcasa.
USE WHEN
Use when a Chromebook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOP_COVER_CB
Chromebook · Body · Structural Parts
Whatnot
Top cover is damaged or deformed
ERP ID 234
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook top cover or lid is damaged, deformed, broken, or otherwise does not meet the required physical condition.
Definición en Español
La cubierta superior/tapa del Chromebook está dañada, deformada o rota.
USE WHEN
Use when a Chromebook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BUBBLES_ON_THE_SCREEN_CB
Chromebook · Digitizer · Digitizer Damage
Whatnot
Screen shows visible bubbles or separation
ERP ID 193
Variance 10%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Visible bubbles, separation, or trapped-air-like artifacts are present within or beneath the Chromebook screen layers.
Definición en Español
La pantalla del Chromebook presenta burbujas o separación visible entre sus capas.
USE WHEN
Use when a Chromebook has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER_CRACK_CB
Chromebook · Digitizer · Digitizer Damage
Wholesale
Digitizer touch layer is cracked
ERP ID 190
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Chromebook digitizer/touch layer is physically cracked.
Definición en Español
El digitalizador o capa táctil del Chromebook está agrietado.
USE WHEN
Use when a Chromebook has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER_DEEP_SCRATCHES_CB
Chromebook · Digitizer · Digitizer Damage
Whatnot
Digitizer has significant deep scratches
ERP ID 191
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook touch/digitizer surface has deep scratches significant enough to be classified as a digitizer defect.
Definición en Español
El digitalizador del Chromebook presenta rayones profundos significativos.
USE WHEN
Use when a Chromebook has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ANTIGLARE_CB
Chromebook · Digitizer · Finishing
Whatnot
Anti-glare coating is visibly damaged
ERP ID 195
Variance 20%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook anti-glare coating or surface treatment is damaged, worn, peeling, or visibly defective.
Definición en Español
El recubrimiento antirreflejo del Chromebook está dañado, desgastado o desprendido.
USE WHEN
Use when a Chromebook has a verified finishing defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
EXCESSIVE_DIRT_CB
Chromebook · Digitizer · Finishing
Whatnot
Device has excessive dirt or contamination
ERP ID 194
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook has dirt/contamination beyond the acceptable condition standard and requiring more than normal light cleaning.
Definición en Español
El Chromebook presenta suciedad o contaminación significativa que excede una limpieza ligera normal.
USE WHEN
Use when a Chromebook has a verified finishing defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCHSCREEN_CB
Chromebook · Digitizer · Touchscreen
Whatnot
Touchscreen fails normal touch input
ERP ID 192
Variance 70%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook touchscreen does not register touch correctly, has dead/unresponsive areas, or otherwise fails touch-input testing.
Definición en Español
La pantalla táctil del Chromebook no registra correctamente el toque o presenta áreas sin respuesta.
USE WHEN
Use when a Chromebook has a verified touchscreen defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DEAD_PIXELS_CB
Chromebook · LCD · LCD Damage
Whatnot
Display contains dead or stuck pixels
ERP ID 198
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook display contains one or more pixels that remain permanently off, stuck, or otherwise fail normal pixel operation.
Definición en Español
La pantalla del Chromebook contiene píxeles permanentemente apagados, trabados o defectuosos.
USE WHEN
Use when a Chromebook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FLICKERING_CB
Chromebook · LCD · LCD Damage
Wholesale
Display image flickers or dims intermittently
ERP ID 199
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Chromebook display image intermittently flashes, dims, or rapidly changes brightness instead of remaining stable.
Definición en Español
La pantalla del Chromebook parpadea o cambia de brillo de forma inestable.
USE WHEN
Use when a Chromebook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD_BLEMISH_CB
Chromebook · LCD · LCD Damage
Whatnot
LCD has localized visible blemish
ERP ID 196
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook LCD has a localized visible blemish or image imperfection that is not simply outer-glass damage.
Definición en Español
El LCD del Chromebook presenta una imperfección, mancha o zona de color anormal localizada.
USE WHEN
Use when a Chromebook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD_CRACK_INTERNAL_CB
Chromebook · LCD · LCD Damage
Wholesale
LCD panel has internal physical damage
ERP ID 241
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Chromebook LCD panel is internally cracked/damaged, producing panel damage even if the outer glass may not be cracked.
Definición en Español
El panel LCD del Chromebook está internamente agrietado o dañado, aunque el vidrio exterior puede estar intacto.
USE WHEN
Use when a Chromebook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LINES_CB
Chromebook · LCD · LCD Damage
Whatnot
Display shows persistent horizontal or vertical lines
ERP ID 197
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Chromebook display shows persistent horizontal or vertical lines caused by a display-panel or display-signal defect.
Definición en Español
La pantalla del Chromebook muestra líneas horizontales o verticales persistentes.
USE WHEN
Use when a Chromebook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO_IMAGE_CB
Chromebook · LCD · LCD Damage
Wholesale
Internal display shows no visible image
ERP ID 200
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Chromebook has no visible image on the internal display even though the condition may be distinct from a complete no-power failure.
Definición en Español
El Chromebook no muestra imagen visible en la pantalla interna; es distinto de una falla completa de encendido.
USE WHEN
Use when a Chromebook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO_POWER_CB
Chromebook · Motherboard · Hardware Issue
Wholesale
Device does not power on
ERP ID 227
Variance 20%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Chromebook does not power on or fails the ERP-defined power-on functional condition.
Definición en Español
El Chromebook no enciende o falla la condición funcional de encendido definida por el ERP.
USE WHEN
Use when a Chromebook has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CHARGING_CIRCUIT_CB
Chromebook · Motherboard · Power Circuit
Wholesale
Charging circuit fails battery charging
ERP ID 230
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Chromebook charging/power-management circuitry fails to charge the battery correctly; this is distinct from physical damage to the charging connector.
Definición en Español
El circuito interno de carga del Chromebook no carga correctamente la batería; es distinto de daño físico del puerto.
USE WHEN
Use when a Chromebook has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
KEYBOARD_CB
Chromebook · Sensors · Input Devices
Wholesale
Keyboard fails normal functional testing
ERP ID 242
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Chromebook keyboard fails functional testing because one or more keys or keyboard functions do not operate correctly.
Definición en Español
El teclado del Chromebook falla las pruebas funcionales porque una o más teclas o funciones no operan correctamente.
USE WHEN
Use when a Chromebook has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCHPAD_CB
Chromebook · Sensors · Input Devices
Wholesale
Touchpad fails pointer click or gesture input
ERP ID 246
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Chromebook touchpad fails pointer, click, gesture, or touch-input testing.
Definición en Español
El touchpad del Chromebook falla las pruebas de puntero, clic, gestos o entrada táctil.
USE WHEN
Use when a Chromebook has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TRACKPAD_CB
Chromebook · Sensors · Input Devices
Wholesale
Trackpad fails pointer click or gesture input
ERP ID 248
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Chromebook trackpad fails pointer, click, gesture, or touch-input testing.
Definición en Español
El trackpad del Chromebook falla las pruebas de puntero, clic, gestos o entrada táctil.
USE WHEN
Use when a Chromebook has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GYROSCOPE_CB
Chromebook · Sensors · Motion Sensors
Wholesale
Gyroscope fails motion or orientation testing
ERP ID 247
Variance 20%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Chromebook gyroscope/orientation sensor fails motion or orientation testing.
Definición en Español
El giroscopio/sensor de orientación del Chromebook falla las pruebas.
USE WHEN
Use when a Chromebook has a verified motion sensors defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MDM_CB
Chromebook · Software · Managed
Harvest
Device has active management restriction
ERP ID 229
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Chromebook is enrolled in or restricted by Mobile Device Management and is not freely manageable as an unrestricted device.
Definición en Español
El Chromebook está inscrito o restringido por Mobile Device Management (MDM).
USE WHEN
Use when a Chromebook has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
FRONT_CAMERA_IPAD
iPad · Audio / Video · Camera
Whatnot
Front camera fails functional testing
ERP ID 218
Variance 60%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure of the iPad front-facing camera, such as no image, non-detection, or failure of the front-camera functional test.
Definición en Español
Falla de la cámara frontal/webcam del iPad: no produce imagen, no es detectada o falla la prueba funcional.
USE WHEN
Use when a iPad has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
REAR_CAMERA_IPAD
iPad · Audio / Video · Camera
Whatnot
Rear camera fails functional testing
ERP ID 217
Variance 60%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure of the iPad rear-facing camera, such as no image, non-detection, or failure of the rear-camera functional test.
Definición en Español
Falla de la cámara trasera del iPad: no produce imagen, no es detectada o falla la prueba funcional.
USE WHEN
Use when a iPad has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BOTTOM_MIC_QUALITY_IPAD
iPad · Audio / Video · MICROPHONE
Whatnot
Bottom microphone has poor audio quality
ERP ID 210
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Poor or failed audio capture from the iPad bottom microphone path during microphone-quality testing.
Definición en Español
Falla o calidad inaceptable del micrófono del iPad durante las pruebas de captura de audio.
USE WHEN
Use when a iPad has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MICROPHONE_IPAD
iPad · Audio / Video · MICROPHONE
Whatnot
Microphone fails audio input testing
ERP ID 211
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure or unacceptable performance of the iPad microphone system during audio-input testing.
Definición en Español
Falla o calidad inaceptable del micrófono del iPad durante las pruebas de captura de audio.
USE WHEN
Use when a iPad has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
REAR_MIC_QUALITY_IPAD
iPad · Audio / Video · MICROPHONE
Whatnot
Rear microphone has poor audio quality
ERP ID 212
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Poor or failed audio capture from the iPad rear microphone path during microphone-quality testing.
Definición en Español
Falla o calidad inaceptable del micrófono del iPad durante las pruebas de captura de audio.
USE WHEN
Use when a iPad has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SPEAKER_IPAD
iPad · Audio / Video · SPEAKER
Wholesale
Speaker fails or produces distorted audio
ERP ID 213
Variance 20%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
Failure, distortion, or unacceptable audio output from the iPad speaker system.
Definición en Español
Falla o calidad inaceptable del sistema de audio/altavoces del iPad.
USE WHEN
Use when a iPad has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY_BELOW_0_IPAD
iPad · Battery · Battery Health
Whatnot
Battery health maps to below-zero condition
ERP ID 472
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad battery-health result belongs to the ERP condition represented by the below-0/BH-D code. Its exact diagnostic boundary must follow the approved Battery Health policy.
Definición en Español
La salud de batería del iPad corresponde a la condición ERP below-0/BH-D. El límite exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
BATTERY_BELOW_10_IPAD
iPad · Battery · Battery Health
Whatnot
Battery health is below 10 percent
ERP ID 471
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad battery-health result belongs to the ERP condition represented by the below-10 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del iPad corresponde a la condición ERP por debajo de 10. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
BATTERY_BELOW_60_IPAD
iPad · Battery · Battery Health
Whatnot
Battery health is below 60 percent
ERP ID 139
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad battery-health result belongs to the ERP condition represented by the below-60 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del iPad corresponde a la condición ERP por debajo de 60. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
BATTERY_BELOW_65_IPAD
iPad · Battery · Battery Health
Whatnot
Battery health is below 65 percent
ERP ID 461
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad battery-health result belongs to the ERP condition represented by the below-65 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del iPad corresponde a la condición ERP por debajo de 65. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
DENTS_IPAD
iPad · Body · Cosmetic Defects
Whatnot
Enclosure has visible physical dents
ERP ID 146
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad enclosure has one or more visible physical indentations or dents.
Definición en Español
La carcasa del iPad presenta una o más abolladuras visibles.
USE WHEN
Use when a iPad has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
EXCESSIVE_SCRATCHES_IPAD
iPad · Body · Cosmetic Defects
Whatnot
Exterior has excessive visible scratches
ERP ID 144
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad exterior has scratching beyond the acceptable cosmetic standard for its intended grade or resale condition.
Definición en Español
El exterior del iPad presenta rayones que exceden el estándar cosmético aceptable.
USE WHEN
Use when a iPad has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CAMERA_LENS_CRACK_IPAD
iPad · Body · Structural Parts
Wholesale
Camera lens is physically cracked
ERP ID 208
Variance 70%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
iPad defect classified by the ERP under Body / Structural Parts. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para iPad. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a iPad has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN_DETACHED_IPAD
iPad · Body · Structural Parts
Whatnot
Screen assembly is physically detached
ERP ID 207
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display/screen assembly is physically separated, lifting, or detached from the housing.
Definición en Español
El conjunto de pantalla del iPad está levantado, separado o desprendido de la carcasa.
USE WHEN
Use when a iPad has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WATERMARK_IPAD
iPad · Digitizer · Cosmetic Defects
Whatnot
Display shows persistent watermark or stain
ERP ID 145
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display shows a persistent watermark, stain-like image artifact, or moisture-related visual mark.
Definición en Español
La pantalla del iPad presenta una marca o mancha visual persistente.
USE WHEN
Use when a iPad has a verified cosmetic defects defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BUBBLES_ON_THE_SCREEN_IPAD
iPad · Digitizer · Digitizer Damage
Whatnot
Screen shows visible bubbles or separation
ERP ID 141
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Visible bubbles, separation, or trapped-air-like artifacts are present within or beneath the iPad screen layers.
Definición en Español
La pantalla del iPad presenta burbujas o separación visible entre sus capas.
USE WHEN
Use when a iPad has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER_CRACK_IPAD
iPad · Digitizer · Digitizer Damage
Wholesale
Digitizer touch layer is cracked
ERP ID 162
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The iPad digitizer/touch layer is physically cracked.
Definición en Español
El digitalizador o capa táctil del iPad está agrietado.
USE WHEN
Use when a iPad has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER_DEEP_SCRATCHES_IPAD
iPad · Digitizer · Digitizer Damage
Whatnot
Digitizer has significant deep scratches
ERP ID 140
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad touch/digitizer surface has deep scratches significant enough to be classified as a digitizer defect.
Definición en Español
El digitalizador del iPad presenta rayones profundos significativos.
USE WHEN
Use when a iPad has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ANTIGLARE_IPAD
iPad · Digitizer · Finishing
Whatnot
Anti-glare coating is visibly damaged
ERP ID 142
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad anti-glare coating or surface treatment is damaged, worn, peeling, or visibly defective.
Definición en Español
El recubrimiento antirreflejo del iPad está dañado, desgastado o desprendido.
USE WHEN
Use when a iPad has a verified finishing defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
EXCESSIVE_DIRT_IPAD
iPad · Digitizer · Finishing
Whatnot
Device has excessive dirt or contamination
ERP ID 143
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad has dirt/contamination beyond the acceptable condition standard and requiring more than normal light cleaning.
Definición en Español
El iPad presenta suciedad o contaminación significativa que excede una limpieza ligera normal.
USE WHEN
Use when a iPad has a verified finishing defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCHSCREEN_IPAD
iPad · Digitizer · Touchscreen
Wholesale
Touchscreen fails normal touch input
ERP ID 216
Variance 70%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The iPad touchscreen does not register touch correctly, has dead/unresponsive areas, or otherwise fails touch-input testing.
Definición en Español
La pantalla táctil del iPad no registra correctamente el toque o presenta áreas sin respuesta.
USE WHEN
Use when a iPad has a verified touchscreen defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DEAD_PIXELS_IPAD
iPad · LCD · LCD Damage
Whatnot
Display contains dead or stuck pixels
ERP ID 149
Variance 80%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display contains one or more pixels that remain permanently off, stuck, or otherwise fail normal pixel operation.
Definición en Español
La pantalla del iPad contiene píxeles permanentemente apagados, trabados o defectuosos.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DISCOLORATION_IPAD
iPad · LCD · LCD Damage
Whatnot
Display shows abnormal persistent discoloration
ERP ID 459
Variance 80%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display or relevant surface shows abnormal persistent discoloration.
Definición en Español
El iPad presenta decoloración anormal o manchas visibles significativas.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FLICKERING_IPAD
iPad · LCD · LCD Damage
Wholesale
Display image flickers or dims intermittently
ERP ID 214
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The iPad display image intermittently flashes, dims, or rapidly changes brightness instead of remaining stable.
Definición en Español
La pantalla del iPad parpadea o cambia de brillo de forma inestable.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD_BLEMISH_IPAD
iPad · LCD · LCD Damage
Whatnot
LCD has localized visible blemish
ERP ID 148
Variance 80%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad LCD has a localized visible blemish or image imperfection that is not simply outer-glass damage.
Definición en Español
El LCD del iPad presenta una imperfección, mancha o zona de color anormal localizada.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD_CRACK_INTERNAL_IPAD
iPad · LCD · LCD Damage
Wholesale
LCD panel has internal physical damage
ERP ID 215
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The iPad LCD panel is internally cracked/damaged, producing panel damage even if the outer glass may not be cracked.
Definición en Español
El panel LCD del iPad está internamente agrietado o dañado, aunque el vidrio exterior puede estar intacto.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LINES_IPAD
iPad · LCD · LCD Damage
Whatnot
Display shows persistent horizontal or vertical lines
ERP ID 150
Variance 80%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display shows persistent horizontal or vertical lines caused by a display-panel or display-signal defect.
Definición en Español
La pantalla del iPad muestra líneas horizontales o verticales persistentes.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO_IMAGE_IPAD
iPad · LCD · LCD Damage
Wholesale
Internal display shows no visible image
ERP ID 152
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The iPad has no visible image on the internal display even though the condition may be distinct from a complete no-power failure.
Definición en Español
El iPad no muestra imagen visible en la pantalla interna; es distinto de una falla completa de encendido.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
PRESSURE_MARKS_IPAD
iPad · LCD · LCD Damage
Whatnot
Display shows visible pressure marks
ERP ID 458
Variance 80%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display has visible marks caused by pressure on the panel or display layers.
Definición en Español
La pantalla del iPad presenta marcas visibles causadas por presión sobre el panel.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WHITE_SPOTS_IPAD
iPad · LCD · LCD Damage
Whatnot
Display shows persistent bright white spots
ERP ID 457
Variance 80%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad display has persistent bright/white pressure-like spots visible in the image.
Definición en Español
La pantalla del iPad presenta puntos o áreas blancas/brillantes persistentes.
USE WHEN
Use when a iPad has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HOME_BUTTON_IPAD
iPad · Sensors · Buttons
Wholesale
Home button fails functional testing
ERP ID 209
Variance 10%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
The iPad Home button fails physical or functional testing.
Definición en Español
El botón Home del iPad falla las pruebas físicas o funcionales.
USE WHEN
Use when a iPad has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
POWER_BUTTON_IPAD
iPad · Sensors · Buttons
Wholesale
Power button fails functional testing
ERP ID 138
Variance 10%
Repair Tier Tier 1
ERP Recovery WHOLESALE
English Definition
The iPad power button fails physical or functional testing.
Definición en Español
El botón de encendido del iPad falla las pruebas físicas o funcionales.
USE WHEN
Use when a iPad has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
VOLUME_BUTTON_IPAD
iPad · Sensors · Buttons
Whatnot
Volume button fails functional testing
ERP ID 137
Variance 10%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad volume button or volume-control hardware fails physical or functional testing.
Definición en Español
El botón de volumen del iPad falla las pruebas físicas o funcionales.
USE WHEN
Use when a iPad has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FACE ID_IPAD
iPad · Sensors · Input Devices
Review Required
Face ID fails authentication testing
ERP ID 460
Variance 20%
Repair Tier Tier 3
ERP Recovery NORMAL_RESALE
English Definition
The iPad Face ID facial-authentication system fails testing or is unavailable.
Definición en Español
El sistema Face ID del iPad falla las pruebas o no está disponible.
USE WHEN
Use when a iPad has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GYROSCOPE_IPAD
iPad · Sensors · Motion Sensors
Wholesale
Gyroscope fails motion or orientation testing
ERP ID 223
Variance 30%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The iPad gyroscope/orientation sensor fails motion or orientation testing.
Definición en Español
El giroscopio/sensor de orientación del iPad falla las pruebas.
USE WHEN
Use when a iPad has a verified motion sensors defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCH_ID_IPAD
iPad · Sensors · Motion Sensors
Whatnot
Touch ID fails authentication testing
ERP ID 224
Variance 20%
Repair Tier Tier 4
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The iPad Touch ID fingerprint sensor or associated authentication function fails testing or is unavailable.
Definición en Español
El sensor Touch ID del iPad falla las pruebas o no está disponible.
USE WHEN
Use when a iPad has a verified motion sensors defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ABM_IPAD
iPad · Software · Managed
Review Required
Apple Business Manager enrollment is active
ERP ID 456
Variance 1%
Repair Tier Tier 1
ERP Recovery NORMAL_RESALE
English Definition
The iPad is associated with Apple Business Manager enrollment/management in a way relevant to activation or unrestricted resale.
Definición en Español
El iPad está asociado con Apple Business Manager (ABM) de forma relevante para activación o administración.
USE WHEN
Use when a iPad has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ICLOUD_IPAD
iPad · Software · Managed
Harvest
Device has active iCloud activation lock
ERP ID 221
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The iPad is affected by an iCloud/Activation Lock condition that restricts normal activation or resale.
Definición en Español
El iPad está afectado por iCloud/Activation Lock, restringiendo su activación o reventa.
USE WHEN
Use when a iPad has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
MDM_IPAD
iPad · Software · Managed
Harvest
Device has active management restriction
ERP ID 222
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The iPad is enrolled in or restricted by Mobile Device Management and is not freely manageable as an unrestricted device.
Definición en Español
El iPad está inscrito o restringido por Mobile Device Management (MDM).
USE WHEN
Use when a iPad has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
BLUETOOTH_IPAD
iPad · Wireless · Wireless
Wholesale
Bluetooth fails pairing or connectivity testing
ERP ID 220
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The iPad Bluetooth subsystem fails detection, pairing, connection, or functional testing.
Definición en Español
El Bluetooth del iPad falla las pruebas de detección, emparejamiento o conexión.
USE WHEN
Use when a iPad has a verified wireless defect within the wireless category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WIFI_IPAD
iPad · Wireless · Wireless
Wholesale
Wi-Fi fails connectivity or detection testing
ERP ID 219
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The iPad Wi-Fi subsystem fails detection, connection, or functional testing.
Definición en Español
El Wi-Fi del iPad falla las pruebas de detección, conexión o funcionamiento.
USE WHEN
Use when a iPad has a verified wireless defect within the wireless category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
AUDIO_QUALITY_MB
MacBook · Audio / Video · Audio Quality
Whatnot
Audio has distortion noise or imbalance
ERP ID 280
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Audio output or input on the MacBook is present but does not meet expected quality because of distortion, noise, imbalance, or similar degradation.
Definición en Español
Falla o calidad inaceptable del sistema de audio/altavoces del MacBook.
USE WHEN
Use when a MacBook has a verified audio quality defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WEBCAM_MB
MacBook · Audio / Video · Camera
Whatnot
Built-in camera fails functional testing
ERP ID 275
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure of the MacBook built-in camera/webcam to be detected or operate correctly during functional testing.
Definición en Español
Falla de la cámara frontal/webcam del MacBook: no produce imagen, no es detectada o falla la prueba funcional.
USE WHEN
Use when a MacBook has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MICROPHONE_MB
MacBook · Audio / Video · MICROPHONE
Whatnot
Microphone fails audio input testing
ERP ID 276
Variance 30%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure or unacceptable performance of the MacBook microphone system during audio-input testing.
Definición en Español
Falla o calidad inaceptable del micrófono del MacBook durante las pruebas de captura de audio.
USE WHEN
Use when a MacBook has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LEFT_SPEAKER_MB
MacBook · Audio / Video · SPEAKER
Whatnot
Left speaker fails or distorts audio
ERP ID 278
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable output from the MacBook left speaker.
Definición en Español
Falla, distorsión o salida inaceptable del altavoz izquierdo del MacBook.
USE WHEN
Use when a MacBook has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
RIGHT_SPEAKER_MB
MacBook · Audio / Video · SPEAKER
Whatnot
Right speaker fails or distorts audio
ERP ID 279
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable output from the MacBook right speaker.
Definición en Español
Falla, distorsión o salida inaceptable del altavoz derecho del MacBook.
USE WHEN
Use when a MacBook has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SPEAKER_MB
MacBook · Audio / Video · SPEAKER
Whatnot
Speaker fails or produces distorted audio
ERP ID 277
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable audio output from the MacBook speaker system.
Definición en Español
Falla o calidad inaceptable del sistema de audio/altavoces del MacBook.
USE WHEN
Use when a MacBook has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD_BATTERY_MB
MacBook · Battery · Battery Condition
Whatnot
Battery fails condition or functional testing
ERP ID 287
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook battery fails condition/functional diagnostics for reasons other than the specific Battery Health threshold codes.
Definición en Español
La batería del MacBook falla las pruebas de condición o funcionamiento, fuera de los códigos específicos de Battery Health.
USE WHEN
Use when a MacBook has a verified battery condition defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY_MB
MacBook · Battery · Battery Condition
Whatnot
Battery condition diagnostic reports a defect
ERP ID 479
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
MacBook battery-condition defect generated by the mapped external battery diagnostic; distinct from Battery Health percentage, missing-battery, and charging-circuit defects.
Definición en Español
La batería del MacBook falla las pruebas de condición o funcionamiento, fuera de los códigos específicos de Battery Health.
USE WHEN
Use for the mapped MacBook battery-condition diagnostic represented by BATTERY_MB.
DO NOT USE WHEN
Do not use for Battery Health percentage thresholds, missing battery, or charging-circuit failures.
BATTERY_BELOW_0_MB
MacBook · Battery · Battery Health
Whatnot
Battery health maps to below-zero condition
ERP ID 475
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook battery-health result belongs to the ERP condition represented by the below-0/BH-D code. Its exact diagnostic boundary must follow the approved Battery Health policy.
Definición en Español
La salud de batería del MacBook corresponde a la condición ERP below-0/BH-D. El límite exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
BATTERY_BELOW_10_MB
MacBook · Battery · Battery Health
Whatnot
Battery health is below 10 percent
ERP ID 474
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook battery-health result belongs to the ERP condition represented by the below-10 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del MacBook corresponde a la condición ERP por debajo de 10. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
BATTERY_BELOW_60_MB
MacBook · Battery · Battery Health
Whatnot
Battery health is below 60 percent
ERP ID 285
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook battery-health result belongs to the ERP condition represented by the below-60 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del MacBook corresponde a la condición ERP por debajo de 60. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
BATTERY_BELOW_65_MB
MacBook · Battery · Battery Health
Whatnot
Battery health is below 65 percent
ERP ID 473
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook battery-health result belongs to the ERP condition represented by the below-65 battery-health code. Exact BH range boundaries must follow the approved Battery Health policy.
Definición en Español
La salud de batería del MacBook corresponde a la condición ERP por debajo de 65. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use only when the battery diagnostic falls within the approved threshold represented by this code.
DO NOT USE WHEN
Do not use for charging-circuit, missing-battery, or battery-condition failures. Exact BH-A/B/C/D percentage boundaries are pending approval.
MISSING_BATTERY_MB
MacBook · Battery · No Battery
Wholesale
Battery is missing or not detected
ERP ID 286
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook battery is physically absent or the diagnostic system identifies the battery as missing/not detected.
Definición en Español
La batería del MacBook está ausente o no es detectada.
USE WHEN
Use when a MacBook has a verified no battery defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BODY_DAMAGE_MB
MacBook · Body · Cosmetic Defects
Whatnot
Device body has general physical damage
ERP ID 264
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
General physical damage to the MacBook enclosure/body that is not better represented by a more specific cosmetic or structural defect code.
Definición en Español
El MacBook presenta daño físico general en la carcasa o estructura que no está mejor representado por un código más específico.
USE WHEN
Use when a MacBook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DENTS_MB
MacBook · Body · Cosmetic Defects
Whatnot
Enclosure has visible physical dents
ERP ID 265
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook enclosure has one or more visible physical indentations or dents.
Definición en Español
La carcasa del MacBook presenta una o más abolladuras visibles.
USE WHEN
Use when a MacBook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ETCHING_STAMP_MB
MacBook · Body · Cosmetic Defects
Whatnot
Permanent engraving or ownership marking present
ERP ID 267
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook has permanent engraving, etching, stamping, or ownership marking that affects cosmetic/resale condition.
Definición en Español
El MacBook tiene grabado, estampado o marcado permanente que afecta su condición cosmética o de reventa.
USE WHEN
Use when a MacBook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
EXCESSIVE_SCRATCHES_MB
MacBook · Body · Cosmetic Defects
Whatnot
Exterior has excessive visible scratches
ERP ID 266
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook exterior has scratching beyond the acceptable cosmetic standard for its intended grade or resale condition.
Definición en Español
El exterior del MacBook presenta rayones que exceden el estándar cosmético aceptable.
USE WHEN
Use when a MacBook has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING_SCREWS_MB
MacBook · Body · Missing Parts
Whatnot
Required assembly screws are missing
ERP ID 271
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
One or more required assembly screws are missing from the MacBook.
Definición en Español
Falta uno o más tornillos de ensamblaje requeridos en el MacBook.
USE WHEN
Use when a MacBook has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BEZEL_MB
MacBook · Body · Structural Parts
Whatnot
Display bezel is damaged or loose
ERP ID 465
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook bezel or trim surrounding the display is damaged, broken, loose, or otherwise defective.
Definición en Español
El bisel alrededor de la pantalla del MacBook está dañado, roto o suelto.
USE WHEN
Use when the MacBook bezel or structural trim is the defective component.
DO NOT USE WHEN
Do not use for LCD image, digitizer, or unrelated housing defects.
FRAME_MB
MacBook · Body · Structural Parts
Whatnot
Frame is bent cracked or damaged
ERP ID 268
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook frame or main structural housing is bent, damaged, cracked, or otherwise fails the expected physical condition.
Definición en Español
El marco o estructura principal del MacBook está doblado, dañado, agrietado o deformado.
USE WHEN
Use when a MacBook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HINGE_MB
MacBook · Body · Structural Parts
Whatnot
Hinge is damaged loose or misaligned
ERP ID 269
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook hinge mechanism is damaged, loose, broken, misaligned, or does not operate normally.
Definición en Español
La bisagra del MacBook está dañada, suelta, rota, desalineada o no funciona normalmente.
USE WHEN
Use when a MacBook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN_DETACHED_MB
MacBook · Body · Structural Parts
Whatnot
Screen assembly is physically detached
ERP ID 270
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook display/screen assembly is physically separated, lifting, or detached from the housing.
Definición en Español
El conjunto de pantalla del MacBook está levantado, separado o desprendido de la carcasa.
USE WHEN
Use when a MacBook has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD_DIGITIZER_MB
MacBook · Digitizer · Digitizer Damage
Wholesale
Digitizer fails normal functional testing
ERP ID 262
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook digitizer fails functional testing even when a specific crack/scratch condition is not the primary defect.
Definición en Español
El digitalizador del MacBook está roto o falla las pruebas funcionales.
USE WHEN
Use when a MacBook has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER_CRACK_MB
MacBook · Digitizer · Digitizer Damage
Wholesale
Digitizer touch layer is cracked
ERP ID 260
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook digitizer/touch layer is physically cracked.
Definición en Español
El digitalizador o capa táctil del MacBook está agrietado.
USE WHEN
Use when a MacBook has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER_DEEP_SCRATCHES_MB
MacBook · Digitizer · Digitizer Damage
Whatnot
Digitizer has significant deep scratches
ERP ID 261
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook touch/digitizer surface has deep scratches significant enough to be classified as a digitizer defect.
Definición en Español
El digitalizador del MacBook presenta rayones profundos significativos.
USE WHEN
Use when a MacBook has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GLASS_CONDITION_MB
MacBook · Digitizer · Glass Condition
Whatnot
Display glass fails physical condition standard
ERP ID 263
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook display glass condition fails the required cosmetic/physical standard without necessarily indicating an LCD failure.
Definición en Español
El vidrio de pantalla del MacBook no cumple el estándar físico/cosmético requerido.
USE WHEN
Use when a MacBook has a verified glass condition defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD_LCD_MB
MacBook · LCD · LCD Damage
Wholesale
LCD fails normal display testing
ERP ID 259
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook LCD fails display testing but the failure is not better represented by a more specific LCD defect code.
Definición en Español
El panel LCD del MacBook está dañado, roto o falla las pruebas funcionales de pantalla.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DEAD_PIXELS_MB
MacBook · LCD · LCD Damage
Whatnot
Display contains dead or stuck pixels
ERP ID 255
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook display contains one or more pixels that remain permanently off, stuck, or otherwise fail normal pixel operation.
Definición en Español
La pantalla del MacBook contiene píxeles permanentemente apagados, trabados o defectuosos.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FLICKERING_MB
MacBook · LCD · LCD Damage
Wholesale
Display image flickers or dims intermittently
ERP ID 256
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook display image intermittently flashes, dims, or rapidly changes brightness instead of remaining stable.
Definición en Español
La pantalla del MacBook parpadea o cambia de brillo de forma inestable.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD_BLEMISH_MB
MacBook · LCD · LCD Damage
Whatnot
LCD has localized visible blemish
ERP ID 253
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook LCD has a localized visible blemish or image imperfection that is not simply outer-glass damage.
Definición en Español
El LCD del MacBook presenta una imperfección, mancha o zona de color anormal localizada.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD_CRACK_INTERNAL_MB
MacBook · LCD · LCD Damage
Wholesale
LCD panel has internal physical damage
ERP ID 258
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook LCD panel is internally cracked/damaged, producing panel damage even if the outer glass may not be cracked.
Definición en Español
El panel LCD del MacBook está internamente agrietado o dañado, aunque el vidrio exterior puede estar intacto.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LINES_MB
MacBook · LCD · LCD Damage
Whatnot
Display shows persistent horizontal or vertical lines
ERP ID 254
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook display shows persistent horizontal or vertical lines caused by a display-panel or display-signal defect.
Definición en Español
La pantalla del MacBook muestra líneas horizontales o verticales persistentes.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO_IMAGE_MB
MacBook · LCD · LCD Damage
Wholesale
Internal display shows no visible image
ERP ID 257
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook has no visible image on the internal display even though the condition may be distinct from a complete no-power failure.
Definición en Español
El MacBook no muestra imagen visible en la pantalla interna; es distinto de una falla completa de encendido.
USE WHEN
Use when a MacBook has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MEMORY_MB
MacBook · Memory · RAM
Wholesale
Memory subsystem fails diagnostic testing
ERP ID 298
Variance 50%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook memory/RAM subsystem fails diagnostic or functional testing.
Definición en Español
La memoria RAM del MacBook falla las pruebas de diagnóstico o funcionamiento.
USE WHEN
Use when a MacBook has a verified ram defect within the memory category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CPU_MB
MacBook · Motherboard · Hardware Issue
Wholesale
Processor fails diagnostic or functional testing
ERP ID 295
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook processor/CPU fails diagnostic or functional testing or is implicated in a board-level processing failure.
Definición en Español
El procesador CPU del MacBook falla las pruebas de diagnóstico o funcionamiento.
USE WHEN
Use when a MacBook has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GPU_MB
MacBook · Motherboard · Hardware Issue
Wholesale
Graphics processor fails diagnostic testing
ERP ID 296
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook graphics processor/GPU fails diagnostic or functional testing, causing graphics-related hardware failure.
Definición en Español
El procesador gráfico GPU del MacBook falla las pruebas de diagnóstico o funcionamiento.
USE WHEN
Use when a MacBook has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO_POWER_MB
MacBook · Motherboard · Hardware Issue
Wholesale
Device does not power on
ERP ID 293
Variance 20%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook does not power on or fails the ERP-defined power-on functional condition.
Definición en Español
El MacBook no enciende o falla la condición funcional de encendido definida por el ERP.
USE WHEN
Use when a MacBook has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CHARGING_CIRCUIT_MB
MacBook · Motherboard · Power Circuit
Wholesale
Charging circuit fails battery charging
ERP ID 294
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook charging/power-management circuitry fails to charge the battery correctly; this is distinct from physical damage to the charging connector.
Definición en Español
El circuito interno de carga del MacBook no carga correctamente la batería; es distinto de daño físico del puerto.
USE WHEN
Use for a MacBook charging-circuit / battery-not-charging diagnostic condition.
DO NOT USE WHEN
Do not use for a physically damaged charging port, missing battery, or general battery-health threshold.
CHARGING_PORT_MB
MacBook · Ports · Charging Port
Wholesale
Charging port fails physical connection testing
ERP ID 282
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook physical charging port/connector is damaged or fails connection testing; distinct from the internal charging circuit.
Definición en Español
El puerto físico de carga del MacBook está dañado o falla la conexión; es distinto del circuito interno de carga.
USE WHEN
Use when a MacBook has a verified charging port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MAGSAFE_PORT_MB
MacBook · Ports · Charging Port
Wholesale
MagSafe port fails connection or charging
ERP ID 281
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook MagSafe charging connector/port is physically or functionally defective.
Definición en Español
El puerto MagSafe del MacBook está física o funcionalmente defectuoso.
USE WHEN
Use when a MacBook has a verified charging port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HDMI_PORT_MB
MacBook · Ports · HDMI Port
Wholesale
HDMI port fails audio video output
ERP ID 478
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook HDMI port fails physical connection or video/audio output testing.
Definición en Español
El puerto HDMI del MacBook falla las pruebas de conexión o salida de video/audio.
USE WHEN
Use when the HDMI port on the MacBook fails the applicable functional test.
DO NOT USE WHEN
Do not use for Thunderbolt, charging, USB, display-panel, or other port failures.
HEADSET_PORT_MB
MacBook · Ports · Headset Port
Whatnot
Headset port fails audio connection testing
ERP ID 284
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook headset/audio port fails physical or audio connection testing.
Definición en Español
El puerto de audio/audífonos del MacBook falla las pruebas de conexión física o audio.
USE WHEN
Use when a MacBook has a verified headset port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SDCARD_PORT_MB
MacBook · Ports · SD Card Slot
Wholesale
SD card port fails detection testing
ERP ID 464
Variance 30%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook SD-card slot fails card detection, connection, or functional testing.
Definición en Español
La ranura SD del MacBook falla las pruebas de detección, conexión o funcionamiento.
USE WHEN
Use when the MacBook SD-card slot fails its functional test.
DO NOT USE WHEN
Do not use for SSD/internal-storage failures or unrelated external ports.
THUNDERBOLT_1_PORT_MB
MacBook · Ports · Thunderbolt 1 Port
Wholesale
Thunderbolt 1 port fails functional testing
ERP ID 476
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook Thunderbolt 1 port fails physical connection, device detection, data, or applicable functional testing.
Definición en Español
El puerto Thunderbolt 1 del MacBook falla las pruebas de conexión, detección o datos.
USE WHEN
Use when the specified thunderbolt 1 port on the MacBook fails the applicable functional test.
DO NOT USE WHEN
Do not use for HDMI, charging, USB, storage, or a different port type.
THUNDERBOLT_2_PORT_MB
MacBook · Ports · Thunderbolt 2 Port
Wholesale
Thunderbolt 2 port fails functional testing
ERP ID 477
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook Thunderbolt 2 port fails physical connection, device detection, data, or applicable functional testing.
Definición en Español
El puerto Thunderbolt 2 del MacBook falla las pruebas de conexión, detección o datos.
USE WHEN
Use when the specified thunderbolt 2 port on the MacBook fails the applicable functional test.
DO NOT USE WHEN
Do not use for HDMI, charging, USB, storage, or a different port type.
USB_PORT_MB
MacBook · Ports · USB Port
Wholesale
USB port fails connection or detection
ERP ID 283
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
One or more MacBook USB ports fail physical connection, detection, data, or applicable functional testing.
Definición en Español
Uno o más puertos USB del MacBook fallan las pruebas de conexión, detección o datos.
USE WHEN
Use when a MacBook has a verified usb port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
KEYBOARD_MB
MacBook · Sensors · Input Devices
Wholesale
Keyboard fails normal functional testing
ERP ID 272
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook keyboard fails functional testing because one or more keys or keyboard functions do not operate correctly.
Definición en Español
El teclado del MacBook falla las pruebas funcionales porque una o más teclas o funciones no operan correctamente.
USE WHEN
Use when a MacBook has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCH_ID_MB
MacBook · Sensors · Input Devices
Whatnot
Touch ID fails authentication testing
ERP ID 274
Variance 20%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The MacBook Touch ID fingerprint sensor or associated authentication function fails testing or is unavailable.
Definición en Español
El sensor Touch ID del MacBook falla las pruebas o no está disponible.
USE WHEN
Use when a MacBook has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TRACKPAD_MB
MacBook · Sensors · Input Devices
Wholesale
Trackpad fails pointer click or gesture input
ERP ID 273
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook trackpad fails pointer, click, gesture, or touch-input testing.
Definición en Español
El trackpad del MacBook falla las pruebas de puntero, clic, gestos o entrada táctil.
USE WHEN
Use when a MacBook has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ERASE_FAILED_MB
MacBook · Software · Erase
Wholesale
Required data erasure process failed
ERP ID 299
Variance 60%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook failed the required data-erasure process or reported an erase failure.
Definición en Español
El MacBook no completó correctamente el proceso requerido de borrado de datos.
USE WHEN
Use when a MacBook has a verified erase defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DEVICE_LOCK_MB
MacBook · Software · Managed
Harvest
Device lock prevents unrestricted normal use
ERP ID 292
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The MacBook is device-locked by a security/management condition that prevents unrestricted normal use.
Definición en Español
El MacBook está bloqueado por una condición de seguridad o administración que impide el uso normal.
USE WHEN
Use when a MacBook has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
ICLOUD_MB
MacBook · Software · Managed
Harvest
Device has active iCloud activation lock
ERP ID 291
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The MacBook is affected by an iCloud/Activation Lock condition that restricts normal activation or resale.
Definición en Español
El MacBook está afectado por iCloud/Activation Lock, restringiendo su activación o reventa.
USE WHEN
Use when a MacBook has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
MDM_MB
MacBook · Software · Managed
Harvest
Device has active management restriction
ERP ID 290
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The MacBook is enrolled in or restricted by Mobile Device Management and is not freely manageable as an unrestricted device.
Definición en Español
El MacBook está inscrito o restringido por Mobile Device Management (MDM).
USE WHEN
Use when a MacBook has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
OS_BOOT_MB
MacBook · Software · OS
Wholesale
Operating system fails normal startup
ERP ID 300
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The MacBook operating system does not boot successfully or the device fails the expected OS startup process.
Definición en Español
El MacBook presenta una falla de arranque que impide cargar correctamente el sistema operativo.
USE WHEN
Use when a MacBook has a verified os defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SSD_MB
MacBook · Storage · SSD
Wholesale
Solid-state storage fails diagnostic testing
ERP ID 297
Variance 50%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook internal solid-state storage fails diagnostic, access, or SMART/storage-health testing.
Definición en Español
El almacenamiento SSD interno del MacBook falla las pruebas de diagnóstico, acceso o SMART.
USE WHEN
Use when a MacBook has a verified ssd defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BLUETOOTH_MB
MacBook · Wireless · Wireless
Wholesale
Bluetooth fails pairing or connectivity testing
ERP ID 289
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook Bluetooth subsystem fails detection, pairing, connection, or functional testing.
Definición en Español
El Bluetooth del MacBook falla las pruebas de detección, emparejamiento o conexión.
USE WHEN
Use when a MacBook has a verified wireless defect within the wireless category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WIFI_MB
MacBook · Wireless · Wireless
Wholesale
Wi-Fi fails connectivity or detection testing
ERP ID 288
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The MacBook Wi-Fi subsystem fails detection, connection, or functional testing.
Definición en Español
El Wi-Fi del MacBook falla las pruebas de detección, conexión o funcionamiento.
USE WHEN
Use when a MacBook has a verified wireless defect within the wireless category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CAMERA_L
Surface Laptop · Audio / Video · Camera
Whatnot
Camera hardware fails functional testing
ERP ID 331
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Laptop defect classified by the ERP under Audio / Video / Camera. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Laptop. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Laptop has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HEADPHONE JACK_L
Surface Laptop · Audio / Video · Headset Port
Whatnot
Headphone jack fails audio connection testing
ERP ID 332
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop headphone jack fails physical or audio connection testing.
Definición en Español
El puerto de audio/audífonos del Surface Laptop falla las pruebas de conexión física o audio.
USE WHEN
Use when a Surface Laptop has a verified headset port defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MICROPHONE_L
Surface Laptop · Audio / Video · MICROPHONE
Whatnot
Microphone fails audio input testing
ERP ID 333
Variance 30%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure or unacceptable performance of the Surface Laptop microphone system during audio-input testing.
Definición en Español
Falla o calidad inaceptable del micrófono del Surface Laptop durante las pruebas de captura de audio.
USE WHEN
Use when a Surface Laptop has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SPEAKER_L
Surface Laptop · Audio / Video · SPEAKER
Whatnot
Speaker fails or produces distorted audio
ERP ID 334
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable audio output from the Surface Laptop speaker system.
Definición en Español
Falla o calidad inaceptable del sistema de audio/altavoces del Surface Laptop.
USE WHEN
Use when a Surface Laptop has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD BATTERY_L
Surface Laptop · Battery · Battery Condition
Whatnot
Battery fails condition or functional testing
ERP ID 304
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop battery fails condition or functional testing and is considered defective.
Definición en Español
La batería del Surface Laptop falla las pruebas de condición o funcionamiento, fuera de los códigos específicos de Battery Health.
USE WHEN
Use when a Surface Laptop has a verified battery condition defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SWOLLEN BATTERY_L
Surface Laptop · Battery · Battery Condition
Wholesale
Battery is physically swollen or expanded
ERP ID 303
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop battery is physically swollen or expanded, creating a safety and mechanical condition.
Definición en Español
La batería del Surface Laptop está físicamente hinchada o expandida.
USE WHEN
Use when a Surface Laptop has a verified battery condition defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY BELOW 60%_L
Surface Laptop · Battery · Battery Health
Whatnot
Battery health is below 60 percent
ERP ID 301
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop battery reports battery health below the ERP-defined 60% threshold condition.
Definición en Español
La salud de batería del Surface Laptop corresponde a la condición ERP por debajo de 60. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use when a Surface Laptop has a verified battery health defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY BELOW 65%_L
Surface Laptop · Battery · Battery Health
Whatnot
Battery health is below 65 percent
ERP ID 302
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop battery reports battery health below the ERP-defined 65% threshold condition.
Definición en Español
La salud de batería del Surface Laptop corresponde a la condición ERP por debajo de 65. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use when a Surface Laptop has a verified battery health defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING BATTERY_L
Surface Laptop · Battery · No Battery
Wholesale
Battery is missing or not detected
ERP ID 305
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop battery is physically absent or the diagnostic system identifies the battery as missing/not detected.
Definición en Español
La batería del Surface Laptop está ausente o no es detectada.
USE WHEN
Use when a Surface Laptop has a verified no battery defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO BATTERY_L
Surface Laptop · Battery · No Battery
Wholesale
No usable battery is detected
ERP ID 306
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
No usable battery is present or detected in the Surface Laptop.
Definición en Español
La batería del Surface Laptop está ausente o no es detectada.
USE WHEN
Use when a Surface Laptop has a verified no battery defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DENT_L
Surface Laptop · Body · Cosmetic Defects
Whatnot
Enclosure has a visible physical dent
ERP ID 371
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop enclosure has a visible physical indentation or dent.
Definición en Español
La carcasa del Surface Laptop presenta una o más abolladuras visibles.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DISCOLORED / MANY STAINS_L
Surface Laptop · Body · Cosmetic Defects
Whatnot
Surface has discoloration or numerous stains
ERP ID 364
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop exterior or display area has significant discoloration or numerous visible stains affecting condition.
Definición en Español
El Surface Laptop presenta decoloración anormal o manchas visibles significativas.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ETCHING STAMP_L
Surface Laptop · Body · Cosmetic Defects
Whatnot
Permanent engraving or ownership marking present
ERP ID 365
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Laptop defect classified by the ERP under Body / Cosmetic Defects. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Laptop. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LOOSE LOGO_L
Surface Laptop · Body · Cosmetic Defects
Whatnot
Exterior logo is loose or detached
ERP ID 369
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The exterior logo on the Surface Laptop is loose, detached, or improperly secured.
Definición en Español
El logotipo exterior del Surface Laptop está suelto o desprendido.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING FEET_L
Surface Laptop · Body · Cosmetic Defects
Whatnot
One or more bottom feet missing
ERP ID 366
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
One or more required bottom feet are missing from the Surface Laptop.
Definición en Español
El Surface Laptop tiene una pieza exterior de plástico/goma requerida ausente o materialmente dañada.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
PALMREST_L
Surface Laptop · Body · Cosmetic Defects
Whatnot
Palmrest area is damaged or worn
ERP ID 368
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop palm-rest/top-case area is damaged, excessively worn, cracked, or otherwise defective.
Definición en Español
El área del reposamanos del Surface Laptop está dañada, agrietada o excesivamente desgastada.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING PLASTIC_L
Surface Laptop · Body · Missing Parts
Whatnot
Required plastic component is missing
ERP ID 353
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A required plastic exterior or structural component is missing from the Surface Laptop.
Definición en Español
El Surface Laptop tiene una pieza exterior de plástico/goma requerida ausente o materialmente dañada.
USE WHEN
Use when a Surface Laptop has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING RUBBER_L
Surface Laptop · Body · Missing Parts
Whatnot
Required rubber component is missing
ERP ID 367
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A required rubber trim, foot, bumper, or protective component is missing from the Surface Laptop.
Definición en Español
El Surface Laptop tiene una pieza exterior de plástico/goma requerida ausente o materialmente dañada.
USE WHEN
Use when a Surface Laptop has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BENT ITEM_L
Surface Laptop · Body · Structural Parts
Whatnot
Device chassis is visibly bent
ERP ID 360
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop chassis or assembly is visibly bent or deformed.
Definición en Español
El chasis o conjunto del Surface Laptop está visiblemente doblado o deformado.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BEZEL_L
Surface Laptop · Body · Structural Parts
Whatnot
Display bezel is damaged or loose
ERP ID 363
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop bezel or trim surrounding the display is damaged, broken, loose, or otherwise defective.
Definición en Español
El bisel alrededor de la pantalla del Surface Laptop está dañado, roto o suelto.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BOTTOM COVER_L
Surface Laptop · Body · Structural Parts
Whatnot
Bottom cover is damaged or deformed
ERP ID 359
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Laptop defect classified by the ERP under Body / Structural Parts. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Laptop. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BROKEN CORNER_L
Surface Laptop · Body · Structural Parts
Whatnot
Device housing corner is physically broken
ERP ID 358
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A corner of the Surface Laptop housing/chassis is physically broken or materially damaged.
Definición en Español
Una esquina del chasis del Surface Laptop está rota o materialmente dañada.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BROKEN ITEM_L
Surface Laptop · Body · Structural Parts
Whatnot
Unspecified physical component is broken
ERP ID 356
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop has a broken physical component that is not represented by a more specific defect code.
Definición en Español
El Surface Laptop presenta daño físico general en la carcasa o estructura que no está mejor representado por un código más específico.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CRACK ITEM_L
Surface Laptop · Body · Structural Parts
Whatnot
Exterior or structural component is cracked
ERP ID 361
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A structural or exterior component of the Surface Laptop is cracked where no more specific crack code applies.
Definición en Español
El Surface Laptop presenta daño físico general en la carcasa o estructura que no está mejor representado por un código más específico.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FLEX / RAIL_L
Surface Laptop · Body · Structural Parts
Whatnot
Display flex or rail is damaged
ERP ID 370
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A display flex cable, rail, or related mechanical display-support component on the Surface Laptop is damaged or defective.
Definición en Español
Un cable flex, riel o componente mecánico relacionado con la pantalla del Surface Laptop está dañado.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FRAME_L
Surface Laptop · Body · Structural Parts
Whatnot
Frame is bent cracked or damaged
ERP ID 357
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop frame or main structural housing is bent, damaged, cracked, or otherwise fails the expected physical condition.
Definición en Español
El marco o estructura principal del Surface Laptop está doblado, dañado, agrietado o deformado.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HINGE_L
Surface Laptop · Body · Structural Parts
Whatnot
Hinge is damaged loose or misaligned
ERP ID 354
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop hinge mechanism is damaged, loose, broken, misaligned, or does not operate normally.
Definición en Español
La bisagra del Surface Laptop está dañada, suelta, rota, desalineada o no funciona normalmente.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN DETACHED_L
Surface Laptop · Body · Structural Parts
Whatnot
Screen assembly is physically detached
ERP ID 355
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop display/screen assembly is physically separated, lifting, or detached from the housing.
Definición en Español
El conjunto de pantalla del Surface Laptop está levantado, separado o desprendido de la carcasa.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOP COVER_L
Surface Laptop · Body · Structural Parts
Whatnot
Top cover is damaged or deformed
ERP ID 362
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Laptop defect classified by the ERP under Body / Structural Parts. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Laptop. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Laptop has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER BROKEN_L
Surface Laptop · Digitizer · Digitizer Damage
Wholesale
Digitizer is physically or functionally broken
ERP ID 323
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop digitizer is physically or functionally broken and does not meet normal touch/display-surface operation.
Definición en Español
El digitalizador del Surface Laptop está roto o falla las pruebas funcionales.
USE WHEN
Use when a Surface Laptop has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER BURNED_L
Surface Laptop · Digitizer · Digitizer Damage
Wholesale
Digitizer surface shows permanent burn damage
ERP ID 326
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop digitizer/display surface shows burn-related damage or permanent burn-like visual degradation.
Definición en Español
El digitalizador/pantalla del Surface Laptop presenta daño permanente por quemado.
USE WHEN
Use when a Surface Laptop has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER CRACK_L
Surface Laptop · Digitizer · Digitizer Damage
Wholesale
Digitizer touch layer is cracked
ERP ID 322
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop digitizer/touch layer is physically cracked.
Definición en Español
El digitalizador o capa táctil del Surface Laptop está agrietado.
USE WHEN
Use when a Surface Laptop has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER DEEP SCRATCHES_L
Surface Laptop · Digitizer · Digitizer Damage
Whatnot
Digitizer has significant deep scratches
ERP ID 324
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop touch/digitizer surface has deep scratches significant enough to be classified as a digitizer defect.
Definición en Español
El digitalizador del Surface Laptop presenta rayones profundos significativos.
USE WHEN
Use when a Surface Laptop has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GLASS CRACK_L
Surface Laptop · Digitizer · Glass Condition
Whatnot
Outer display glass is cracked
ERP ID 321
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The outer display glass on the Surface Laptop is physically cracked.
Definición en Español
El vidrio exterior de la pantalla del Surface Laptop está agrietado.
USE WHEN
Use when a Surface Laptop has a verified glass condition defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCHSCREEN_L
Surface Laptop · Digitizer · Touchscreen
Wholesale
Touchscreen fails normal touch input
ERP ID 325
Variance 70%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop touchscreen does not register touch correctly, has dead/unresponsive areas, or otherwise fails touch-input testing.
Definición en Español
La pantalla táctil del Surface Laptop no registra correctamente el toque o presenta áreas sin respuesta.
USE WHEN
Use when a Surface Laptop has a verified touchscreen defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ANTIGLARE_L
Surface Laptop · LCD · Cosmetic Defects
Whatnot
Anti-glare coating is visibly damaged
ERP ID 317
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop anti-glare coating or surface treatment is damaged, worn, peeling, or visibly defective.
Definición en Español
El recubrimiento antirreflejo del Surface Laptop está dañado, desgastado o desprendido.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BUBBLES ON THE SCREEN_L
Surface Laptop · LCD · Cosmetic Defects
Whatnot
Screen shows visible bubbles or separation
ERP ID 316
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Visible bubbles, separation, or trapped-air-like artifacts are present within or beneath the Surface Laptop screen layers.
Definición en Español
La pantalla del Surface Laptop presenta burbujas o separación visible entre sus capas.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIRTY LCD_L
Surface Laptop · LCD · Cosmetic Defects
Whatnot
LCD has significant dirt or contamination
ERP ID 319
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop display surface or LCD assembly has significant dirt/contamination affecting condition assessment.
Definición en Español
El Surface Laptop presenta suciedad o contaminación significativa que excede una limpieza ligera normal.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD SUNBURN_L
Surface Laptop · LCD · Cosmetic Defects
Whatnot
LCD shows sun or heat damage
ERP ID 318
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop LCD shows sun/heat exposure damage resulting in persistent discoloration or display degradation.
Definición en Español
El LCD del Surface Laptop presenta quemado, retención, decoloración o degradación visual permanente.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN LAYER_L
Surface Laptop · LCD · Cosmetic Defects
Whatnot
Display layer is separating or damaged
ERP ID 320
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A layer within the Surface Laptop display assembly is separating, damaged, or otherwise defective.
Definición en Español
Una capa del conjunto de pantalla del Surface Laptop está separada o dañada.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WATERMARK_L
Surface Laptop · LCD · Cosmetic Defects
Whatnot
Display shows persistent watermark or stain
ERP ID 315
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop display shows a persistent watermark, stain-like image artifact, or moisture-related visual mark.
Definición en Español
La pantalla del Surface Laptop presenta una marca o mancha visual persistente.
USE WHEN
Use when a Surface Laptop has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DISPLAY HARDWARE_L
Surface Laptop · LCD · LCD Damage
Wholesale
Display subsystem hardware is defective
ERP ID 314
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
A hardware component in the Surface Laptop display subsystem is defective where a more specific LCD/digitizer code does not apply.
Definición en Español
El subsistema de pantalla/video del Surface Laptop presenta una falla física o funcional.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD BROKEN_L
Surface Laptop · LCD · LCD Damage
Wholesale
LCD panel is broken or unusable
ERP ID 309
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop LCD panel is broken or functionally unusable.
Definición en Español
El panel LCD del Surface Laptop está dañado, roto o falla las pruebas funcionales de pantalla.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD BURN_L
Surface Laptop · LCD · LCD Damage
Wholesale
LCD shows permanent burn-in or retention
ERP ID 311
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop LCD shows permanent burn-in, image retention, or burn-related visual damage.
Definición en Español
El LCD del Surface Laptop presenta quemado, retención, decoloración o degradación visual permanente.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD COLOR SPOTS_L
Surface Laptop · LCD · LCD Damage
Whatnot
LCD shows abnormal localized color spots
ERP ID 307
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop LCD shows localized abnormal color spots or blotches.
Definición en Español
El LCD del Surface Laptop presenta una imperfección, mancha o zona de color anormal localizada.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD CRACK_L
Surface Laptop · LCD · LCD Damage
Wholesale
LCD panel is physically cracked
ERP ID 308
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop LCD panel is physically cracked or damaged.
Definición en Español
El panel LCD del Surface Laptop está dañado, roto o falla las pruebas funcionales de pantalla.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD FLICKERING_L
Surface Laptop · LCD · LCD Damage
Wholesale
LCD image flickers or dims intermittently
ERP ID 310
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop display image intermittently flashes, dims, or rapidly changes brightness instead of remaining stable.
Definición en Español
La pantalla del Surface Laptop parpadea o cambia de brillo de forma inestable.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN BROKEN_L
Surface Laptop · LCD · LCD Damage
Wholesale
Screen assembly is broken or unusable
ERP ID 312
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop screen/display assembly is physically or functionally broken.
Definición en Español
El subsistema de pantalla/video del Surface Laptop presenta una falla física o funcional.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
VIDEO DISPLAY_L
Surface Laptop · LCD · LCD Damage
Wholesale
Video display output is defective
ERP ID 313
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop has a video/display-output defect affecting the ability to produce a correct image.
Definición en Español
El subsistema de pantalla/video del Surface Laptop presenta una falla física o funcional.
USE WHEN
Use when a Surface Laptop has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
RAM_L
Surface Laptop · Memory · RAM
Wholesale
Memory fails diagnostic or functional testing
ERP ID 345
Variance 50%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop RAM/memory fails diagnostic or functional testing.
Definición en Español
La memoria RAM del Surface Laptop falla las pruebas de diagnóstico o funcionamiento.
USE WHEN
Use when a Surface Laptop has a verified ram defect within the memory category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BASEBAND_L
Surface Laptop · Motherboard · Hardware Issue
Wholesale
Baseband communication hardware is defective
ERP ID 349
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop baseband/cellular communication hardware is defective or fails the applicable communication test.
Definición en Español
El hardware baseband/celular del Surface Laptop está defectuoso o falla las pruebas aplicables.
USE WHEN
Use when a Surface Laptop has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FAN_L
Surface Laptop · Motherboard · Hardware Issue
Wholesale
Cooling fan fails normal operation
ERP ID 343
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop cooling fan is not operating correctly, is not detected, or fails cooling/fan diagnostics.
Definición en Español
El ventilador de refrigeración del Surface Laptop no funciona correctamente o no es detectado.
USE WHEN
Use when a Surface Laptop has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MOTHERBOARD_L
Surface Laptop · Motherboard · Hardware Issue
Wholesale
Motherboard has a hardware failure
ERP ID 346
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop motherboard/main logic board has a hardware failure not better represented by a more specific board-level defect.
Definición en Español
La motherboard/placa lógica del Surface Laptop presenta una falla de hardware.
USE WHEN
Use when a Surface Laptop has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO POWER_L
Surface Laptop · Motherboard · Hardware Issue
Wholesale
Device does not power on
ERP ID 342
Variance 20%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop does not power on or fails the ERP-defined power-on functional condition.
Definición en Español
El Surface Laptop no enciende o falla la condición funcional de encendido definida por el ERP.
USE WHEN
Use when a Surface Laptop has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD CIRCUIT_L
Surface Laptop · Motherboard · Power Circuit
Wholesale
Electronic circuit fails functional testing
ERP ID 347
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
An electronic circuit on the Surface Laptop motherboard fails functional testing where a more specific circuit code is not available.
Definición en Español
Un circuito electrónico de la motherboard del Surface Laptop falla las pruebas funcionales.
USE WHEN
Use when a Surface Laptop has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CHARGING CIRCUIT_L
Surface Laptop · Motherboard · Power Circuit
Wholesale
Charging circuit fails battery charging
ERP ID 348
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop charging/power-management circuitry fails to charge the battery correctly; this is distinct from physical damage to the charging connector.
Definición en Español
El circuito interno de carga del Surface Laptop no carga correctamente la batería; es distinto de daño físico del puerto.
USE WHEN
Use when a Surface Laptop has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
POWER OR AUDIO CIRCUIT_L
Surface Laptop · Motherboard · Power Circuit
Wholesale
Power or audio circuit is defective
ERP ID 344
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
A motherboard-level power or audio circuit on the Surface Laptop is defective.
Definición en Español
Un circuito de energía o audio a nivel de motherboard del Surface Laptop está defectuoso.
USE WHEN
Use when a Surface Laptop has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
PORT CHARGE_L
Surface Laptop · Ports · Charging Port
Wholesale
Charging port fails physical connection testing
ERP ID 351
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop physical charging port/connector is damaged or fails connection testing; distinct from the internal charging circuit.
Definición en Español
El puerto físico de carga del Surface Laptop está dañado o falla la conexión; es distinto del circuito interno de carga.
USE WHEN
Use when a Surface Laptop has a verified charging port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SD CARD SLOT_L
Surface Laptop · Ports · SD Card Slot
Wholesale
SD card slot fails detection testing
ERP ID 352
Variance 30%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop SD-card slot fails card detection, connection, or functional testing.
Definición en Español
La ranura SD del Surface Laptop falla las pruebas de detección, conexión o funcionamiento.
USE WHEN
Use when a Surface Laptop has a verified sd card slot defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
USB PORT_L
Surface Laptop · Ports · USB Port
Wholesale
USB port fails connection or detection
ERP ID 350
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
One or more Surface Laptop USB ports fail physical connection, detection, data, or applicable functional testing.
Definición en Español
Uno o más puertos USB del Surface Laptop fallan las pruebas de conexión, detección o datos.
USE WHEN
Use when a Surface Laptop has a verified usb port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CONTROL BUTTONS_L
Surface Laptop · Sensors · Buttons
Wholesale
Control buttons fail functional testing
ERP ID 379
Variance 10%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
One or more Surface Laptop control buttons fail physical or functional testing.
Definición en Español
Uno o más botones de control del Surface Laptop fallan las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Laptop has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
POWER BUTTON_L
Surface Laptop · Sensors · Buttons
Wholesale
Power button fails functional testing
ERP ID 377
Variance 10%
Repair Tier Tier 1
ERP Recovery WHOLESALE
English Definition
The Surface Laptop power button fails physical or functional testing.
Definición en Español
El botón de encendido del Surface Laptop falla las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Laptop has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
KEYBOARD_L
Surface Laptop · Sensors · Input Devices
Wholesale
Keyboard fails normal functional testing
ERP ID 327
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop keyboard fails functional testing because one or more keys or keyboard functions do not operate correctly.
Definición en Español
El teclado del Surface Laptop falla las pruebas funcionales porque una o más teclas o funciones no operan correctamente.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LOOSE KEY_L
Surface Laptop · Sensors · Input Devices
Whatnot
Keyboard key is loose or unstable
ERP ID 329
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
One or more keyboard keys on the Surface Laptop are loose, unstable, or not properly retained.
Definición en Español
Una o más teclas del Surface Laptop están sueltas o no quedan correctamente sujetas.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING KEYS_L
Surface Laptop · Sensors · Input Devices
Wholesale
One or more keyboard keys missing
ERP ID 328
Variance 40%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
One or more physical keyboard keys are missing from the Surface Laptop.
Definición en Español
Falta una o más teclas físicas del teclado del Surface Laptop.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
PORT KEYBOARD_L
Surface Laptop · Sensors · Input Devices
Wholesale
Keyboard connection or function is defective
ERP ID 330
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop keyboard fails functional testing because one or more keys or keyboard functions do not operate correctly.
Definición en Español
El teclado del Surface Laptop falla las pruebas funcionales porque una o más teclas o funciones no operan correctamente.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCH ID_L
Surface Laptop · Sensors · Input Devices
Whatnot
Touch ID fails authentication testing
ERP ID 378
Variance 20%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Laptop Touch ID fingerprint sensor or associated authentication function fails testing or is unavailable.
Definición en Español
El sensor Touch ID del Surface Laptop falla las pruebas o no está disponible.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCHPAD_L
Surface Laptop · Sensors · Input Devices
Wholesale
Touchpad fails pointer click or gesture input
ERP ID 375
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop touchpad fails pointer, click, gesture, or touch-input testing.
Definición en Español
El touchpad del Surface Laptop falla las pruebas de puntero, clic, gestos o entrada táctil.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TRACKPAD_L
Surface Laptop · Sensors · Input Devices
Wholesale
Trackpad fails pointer click or gesture input
ERP ID 376
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop trackpad fails pointer, click, gesture, or touch-input testing.
Definición en Español
El trackpad del Surface Laptop falla las pruebas de puntero, clic, gestos o entrada táctil.
USE WHEN
Use when a Surface Laptop has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GYROSCOPE_L
Surface Laptop · Sensors · Motion Sensors
Wholesale
Gyroscope fails motion or orientation testing
ERP ID 383
Variance 30%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop gyroscope/orientation sensor fails motion or orientation testing.
Definición en Español
El giroscopio/sensor de orientación del Surface Laptop falla las pruebas.
USE WHEN
Use when a Surface Laptop has a verified motion sensors defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
UNABLE TO ACTIVATE_L
Surface Laptop · Software · Activation
Wholesale
Device cannot complete required activation
ERP ID 373
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop cannot complete the required activation process.
Definición en Español
El Surface Laptop no puede completar el proceso de activación requerido.
USE WHEN
Use when a Surface Laptop has a verified activation defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ENROLLMENT ACCOUNT + DEFECT_L
Surface Laptop · Software · Managed
Harvest
Enrollment restriction plus separate device defect
ERP ID 340
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Surface Laptop has an enrollment/account restriction and also a separate physical or functional defect.
Definición en Español
El Surface Laptop tiene una restricción de enrollment/cuenta y además otro defecto físico o funcional.
USE WHEN
Use when a Surface Laptop has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
ENROLLMENT ACCOUNT_L
Surface Laptop · Software · Managed
Harvest
Organizational enrollment restricts device use
ERP ID 338
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Surface Laptop remains associated with an organizational enrollment/account that restricts unrestricted use or resale.
Definición en Español
El Surface Laptop permanece asociado con un enrollment o cuenta organizacional que restringe su uso.
USE WHEN
Use when a Surface Laptop has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
FIRMWARE PASSWORD_L
Surface Laptop · Software · Managed
Wholesale
Firmware password restricts startup or service
ERP ID 337
Variance 90%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop has a firmware password restricting startup, configuration, or service access.
Definición en Español
El Surface Laptop tiene una contraseña de BIOS/firmware que restringe arranque, configuración o servicio.
USE WHEN
Use when a Surface Laptop has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MDM_L
Surface Laptop · Software · Managed
Harvest
Device has active management restriction
ERP ID 335
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Surface Laptop is enrolled in or restricted by Mobile Device Management and is not freely manageable as an unrestricted device.
Definición en Español
El Surface Laptop está inscrito o restringido por Mobile Device Management (MDM).
USE WHEN
Use when a Surface Laptop has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
PASSWORD IN BIOS_L
Surface Laptop · Software · Managed
Wholesale
BIOS password restricts service access
ERP ID 336
Variance 90%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop has a BIOS/firmware-level password restricting configuration or normal service access.
Definición en Español
El Surface Laptop tiene una contraseña de BIOS/firmware que restringe arranque, configuración o servicio.
USE WHEN
Use when a Surface Laptop has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
USER ACCOUNT_L
Surface Laptop · Software · Managed
Wholesale
User account prevents unrestricted device setup
ERP ID 339
Variance 90%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop retains a user-account/login condition that prevents normal unrestricted setup or use.
Definición en Español
El Surface Laptop conserva una cuenta de usuario que impide configuración o uso normal sin restricciones.
USE WHEN
Use when a Surface Laptop has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BOOT ISSUE_L
Surface Laptop · Software · OS
Wholesale
Device fails normal operating system startup
ERP ID 372
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop has a startup/boot failure that prevents normal operating-system loading.
Definición en Español
El Surface Laptop presenta una falla de arranque que impide cargar correctamente el sistema operativo.
USE WHEN
Use when a Surface Laptop has a verified os defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
OPERATIVE SYSTEM_L
Surface Laptop · Software · OS
Wholesale
Operating system is missing or corrupted
ERP ID 374
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop operating system is missing, corrupted, or otherwise fails the required OS functional condition.
Definición en Español
El sistema operativo del Surface Laptop está ausente, corrupto o no cumple la condición funcional requerida.
USE WHEN
Use when a Surface Laptop has a verified os defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HD DEFECTIVE_L
Surface Laptop · Storage · Drive Failure
Wholesale
Storage drive fails functional testing
ERP ID 382
Variance 50%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop hard drive/storage device is present but fails diagnostic or functional testing.
Definición en Español
La unidad de almacenamiento del Surface Laptop está presente pero falla las pruebas de diagnóstico o funcionamiento.
USE WHEN
Use when a Surface Laptop has a verified drive failure defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HD MISSING_L
Surface Laptop · Storage · No Drive
Wholesale
Storage drive is missing or undetected
ERP ID 381
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop hard drive/storage device is missing or not detected.
Definición en Español
La unidad de almacenamiento interna del Surface Laptop está ausente o no es detectada.
USE WHEN
Use when a Surface Laptop has a verified no drive defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING HARD DRIVE_L
Surface Laptop · Storage · No Drive
Wholesale
Internal storage drive is missing
ERP ID 380
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Laptop internal storage drive is physically missing or not detected.
Definición en Español
La unidad de almacenamiento interna del Surface Laptop está ausente o no es detectada.
USE WHEN
Use when a Surface Laptop has a verified no drive defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WIFI/BLUETOOTH_L
Surface Laptop · Wireless · Wireless
Wholesale
Wireless connectivity fails functional testing
ERP ID 341
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Laptop Wi-Fi and/or Bluetooth wireless subsystem fails connectivity, detection, or functional testing.
Definición en Español
Los subsistemas Wi-Fi y/o Bluetooth del Surface Laptop fallan las pruebas de conectividad o detección.
USE WHEN
Use when a Surface Laptop has a verified wireless defect within the wireless category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CAMERA_ST
Surface Tablet · Audio / Video · Camera
Whatnot
Camera hardware fails functional testing
ERP ID 410
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Tablet defect classified by the ERP under Audio / Video / Camera. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Tablet. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Tablet has a verified camera defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HEADPHONE JACK_ST
Surface Tablet · Audio / Video · Headset Port
Whatnot
Headphone jack fails audio connection testing
ERP ID 411
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet headphone jack fails physical or audio connection testing.
Definición en Español
El puerto de audio/audífonos del Surface Tablet falla las pruebas de conexión física o audio.
USE WHEN
Use when a Surface Tablet has a verified headset port defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MICROPHONE_ST
Surface Tablet · Audio / Video · MICROPHONE
Whatnot
Microphone fails audio input testing
ERP ID 412
Variance 30%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure or unacceptable performance of the Surface Tablet microphone system during audio-input testing.
Definición en Español
Falla o calidad inaceptable del micrófono del Surface Tablet durante las pruebas de captura de audio.
USE WHEN
Use when a Surface Tablet has a verified microphone defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SPEAKER_ST
Surface Tablet · Audio / Video · SPEAKER
Whatnot
Speaker fails or produces distorted audio
ERP ID 413
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Failure, distortion, or unacceptable audio output from the Surface Tablet speaker system.
Definición en Español
Falla o calidad inaceptable del sistema de audio/altavoces del Surface Tablet.
USE WHEN
Use when a Surface Tablet has a verified speaker defect within the audio / video category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD BATTERY_ST
Surface Tablet · Battery · Battery Condition
Whatnot
Battery fails condition or functional testing
ERP ID 387
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet battery fails condition or functional testing and is considered defective.
Definición en Español
La batería del Surface Tablet falla las pruebas de condición o funcionamiento, fuera de los códigos específicos de Battery Health.
USE WHEN
Use when a Surface Tablet has a verified battery condition defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SWOLLEN BATTERY_ST
Surface Tablet · Battery · Battery Condition
Wholesale
Battery is physically swollen or expanded
ERP ID 386
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet battery is physically swollen or expanded, creating a safety and mechanical condition.
Definición en Español
La batería del Surface Tablet está físicamente hinchada o expandida.
USE WHEN
Use when a Surface Tablet has a verified battery condition defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY BELOW 60%_ST
Surface Tablet · Battery · Battery Health
Whatnot
Battery health is below 60 percent
ERP ID 384
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet battery reports battery health below the ERP-defined 60% threshold condition.
Definición en Español
La salud de batería del Surface Tablet corresponde a la condición ERP por debajo de 60. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use when a Surface Tablet has a verified battery health defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BATTERY BELOW 65%_ST
Surface Tablet · Battery · Battery Health
Whatnot
Battery health is below 65 percent
ERP ID 385
Variance 40%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet battery reports battery health below the ERP-defined 65% threshold condition.
Definición en Español
La salud de batería del Surface Tablet corresponde a la condición ERP por debajo de 65. El rango exacto debe seguir la política de Battery Health aprobada.
USE WHEN
Use when a Surface Tablet has a verified battery health defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING BATTERY_ST
Surface Tablet · Battery · No Battery
Wholesale
Battery is missing or not detected
ERP ID 388
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet battery is physically absent or the diagnostic system identifies the battery as missing/not detected.
Definición en Español
La batería del Surface Tablet está ausente o no es detectada.
USE WHEN
Use when a Surface Tablet has a verified no battery defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO BATTERY_ST
Surface Tablet · Battery · No Battery
Wholesale
No usable battery is detected
ERP ID 389
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
No usable battery is present or detected in the Surface Tablet.
Definición en Español
La batería del Surface Tablet está ausente o no es detectada.
USE WHEN
Use when a Surface Tablet has a verified no battery defect within the battery category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DENT_ST
Surface Tablet · Body · Cosmetic Defects
Whatnot
Enclosure has a visible physical dent
ERP ID 442
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet enclosure has a visible physical indentation or dent.
Definición en Español
La carcasa del Surface Tablet presenta una o más abolladuras visibles.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DISCOLORED / MANY STAINS_ST
Surface Tablet · Body · Cosmetic Defects
Whatnot
Surface has discoloration or numerous stains
ERP ID 437
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet exterior or display area has significant discoloration or numerous visible stains affecting condition.
Definición en Español
El Surface Tablet presenta decoloración anormal o manchas visibles significativas.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ETCHING STAMP_ST
Surface Tablet · Body · Cosmetic Defects
Whatnot
Permanent engraving or ownership marking present
ERP ID 438
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Tablet defect classified by the ERP under Body / Cosmetic Defects. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Tablet. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LOOSE LOGO_ST
Surface Tablet · Body · Cosmetic Defects
Whatnot
Exterior logo is loose or detached
ERP ID 440
Variance 20%
Repair Tier Tier 1
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The exterior logo on the Surface Tablet is loose, detached, or improperly secured.
Definición en Español
El logotipo exterior del Surface Tablet está suelto o desprendido.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING PLASTIC_ST
Surface Tablet · Body · Missing Parts
Whatnot
Required plastic component is missing
ERP ID 428
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A required plastic exterior or structural component is missing from the Surface Tablet.
Definición en Español
El Surface Tablet tiene una pieza exterior de plástico/goma requerida ausente o materialmente dañada.
USE WHEN
Use when a Surface Tablet has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING RUBBER_ST
Surface Tablet · Body · Missing Parts
Whatnot
Required rubber component is missing
ERP ID 439
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A required rubber trim, foot, bumper, or protective component is missing from the Surface Tablet.
Definición en Español
El Surface Tablet tiene una pieza exterior de plástico/goma requerida ausente o materialmente dañada.
USE WHEN
Use when a Surface Tablet has a verified missing parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BENT ITEM_ST
Surface Tablet · Body · Structural Parts
Whatnot
Device chassis is visibly bent
ERP ID 434
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet chassis or assembly is visibly bent or deformed.
Definición en Español
El chasis o conjunto del Surface Tablet está visiblemente doblado o deformado.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BEZEL_ST
Surface Tablet · Body · Structural Parts
Whatnot
Display bezel is damaged or loose
ERP ID 436
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet bezel or trim surrounding the display is damaged, broken, loose, or otherwise defective.
Definición en Español
El bisel alrededor de la pantalla del Surface Tablet está dañado, roto o suelto.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BOTTOM COVER_ST
Surface Tablet · Body · Structural Parts
Whatnot
Bottom cover is damaged or deformed
ERP ID 433
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Surface Tablet defect classified by the ERP under Body / Structural Parts. The source catalog does not provide a more specific diagnostic definition for this code.
Definición en Español
Código de defecto ERP para Surface Tablet. El catálogo fuente no proporciona información suficiente para definir esta condición con mayor precisión.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BROKEN CORNER_ST
Surface Tablet · Body · Structural Parts
Whatnot
Device housing corner is physically broken
ERP ID 432
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A corner of the Surface Tablet housing/chassis is physically broken or materially damaged.
Definición en Español
Una esquina del chasis del Surface Tablet está rota o materialmente dañada.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BROKEN ITEM_ST
Surface Tablet · Body · Structural Parts
Whatnot
Unspecified physical component is broken
ERP ID 430
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet has a broken physical component that is not represented by a more specific defect code.
Definición en Español
El Surface Tablet presenta daño físico general en la carcasa o estructura que no está mejor representado por un código más específico.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CRACK ITEM_ST
Surface Tablet · Body · Structural Parts
Whatnot
Exterior or structural component is cracked
ERP ID 435
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A structural or exterior component of the Surface Tablet is cracked where no more specific crack code applies.
Definición en Español
El Surface Tablet presenta daño físico general en la carcasa o estructura que no está mejor representado por un código más específico.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FLEX / RAIL_ST
Surface Tablet · Body · Structural Parts
Whatnot
Display flex or rail is damaged
ERP ID 441
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A display flex cable, rail, or related mechanical display-support component on the Surface Tablet is damaged or defective.
Definición en Español
Un cable flex, riel o componente mecánico relacionado con la pantalla del Surface Tablet está dañado.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
FRAME_ST
Surface Tablet · Body · Structural Parts
Whatnot
Frame is bent cracked or damaged
ERP ID 431
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet frame or main structural housing is bent, damaged, cracked, or otherwise fails the expected physical condition.
Definición en Español
El marco o estructura principal del Surface Tablet está doblado, dañado, agrietado o deformado.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN DETACHED_ST
Surface Tablet · Body · Structural Parts
Whatnot
Screen assembly is physically detached
ERP ID 429
Variance 50%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet display/screen assembly is physically separated, lifting, or detached from the housing.
Definición en Español
El conjunto de pantalla del Surface Tablet está levantado, separado o desprendido de la carcasa.
USE WHEN
Use when a Surface Tablet has a verified structural parts defect within the body category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER BROKEN_ST
Surface Tablet · Digitizer · Digitizer Damage
Wholesale
Digitizer is physically or functionally broken
ERP ID 406
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet digitizer is physically or functionally broken and does not meet normal touch/display-surface operation.
Definición en Español
El digitalizador del Surface Tablet está roto o falla las pruebas funcionales.
USE WHEN
Use when a Surface Tablet has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER BURNED_ST
Surface Tablet · Digitizer · Digitizer Damage
Wholesale
Digitizer surface shows permanent burn damage
ERP ID 409
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet digitizer/display surface shows burn-related damage or permanent burn-like visual degradation.
Definición en Español
El digitalizador/pantalla del Surface Tablet presenta daño permanente por quemado.
USE WHEN
Use when a Surface Tablet has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER CRACK_ST
Surface Tablet · Digitizer · Digitizer Damage
Wholesale
Digitizer touch layer is cracked
ERP ID 405
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet digitizer/touch layer is physically cracked.
Definición en Español
El digitalizador o capa táctil del Surface Tablet está agrietado.
USE WHEN
Use when a Surface Tablet has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIGITIZER DEEP SCRATCHES_ST
Surface Tablet · Digitizer · Digitizer Damage
Whatnot
Digitizer has significant deep scratches
ERP ID 407
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet touch/digitizer surface has deep scratches significant enough to be classified as a digitizer defect.
Definición en Español
El digitalizador del Surface Tablet presenta rayones profundos significativos.
USE WHEN
Use when a Surface Tablet has a verified digitizer damage defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GLASS CRACK_ST
Surface Tablet · Digitizer · Glass Condition
Whatnot
Outer display glass is cracked
ERP ID 404
Variance 30%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The outer display glass on the Surface Tablet is physically cracked.
Definición en Español
El vidrio exterior de la pantalla del Surface Tablet está agrietado.
USE WHEN
Use when a Surface Tablet has a verified glass condition defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCHSCREEN_ST
Surface Tablet · Digitizer · Touchscreen
Wholesale
Touchscreen fails normal touch input
ERP ID 408
Variance 70%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet touchscreen does not register touch correctly, has dead/unresponsive areas, or otherwise fails touch-input testing.
Definición en Español
La pantalla táctil del Surface Tablet no registra correctamente el toque o presenta áreas sin respuesta.
USE WHEN
Use when a Surface Tablet has a verified touchscreen defect within the digitizer category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ANTIGLARE_ST
Surface Tablet · LCD · Cosmetic Defects
Whatnot
Anti-glare coating is visibly damaged
ERP ID 400
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet anti-glare coating or surface treatment is damaged, worn, peeling, or visibly defective.
Definición en Español
El recubrimiento antirreflejo del Surface Tablet está dañado, desgastado o desprendido.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BUBBLES ON THE SCREEN_ST
Surface Tablet · LCD · Cosmetic Defects
Whatnot
Screen shows visible bubbles or separation
ERP ID 399
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
Visible bubbles, separation, or trapped-air-like artifacts are present within or beneath the Surface Tablet screen layers.
Definición en Español
La pantalla del Surface Tablet presenta burbujas o separación visible entre sus capas.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DIRTY LCD_ST
Surface Tablet · LCD · Cosmetic Defects
Whatnot
LCD has significant dirt or contamination
ERP ID 402
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet display surface or LCD assembly has significant dirt/contamination affecting condition assessment.
Definición en Español
El Surface Tablet presenta suciedad o contaminación significativa que excede una limpieza ligera normal.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD SUNBURN_ST
Surface Tablet · LCD · Cosmetic Defects
Whatnot
LCD shows sun or heat damage
ERP ID 401
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet LCD shows sun/heat exposure damage resulting in persistent discoloration or display degradation.
Definición en Español
El LCD del Surface Tablet presenta quemado, retención, decoloración o degradación visual permanente.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN LAYER_ST
Surface Tablet · LCD · Cosmetic Defects
Whatnot
Display layer is separating or damaged
ERP ID 403
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
A layer within the Surface Tablet display assembly is separating, damaged, or otherwise defective.
Definición en Español
Una capa del conjunto de pantalla del Surface Tablet está separada o dañada.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WATERMARK_ST
Surface Tablet · LCD · Cosmetic Defects
Whatnot
Display shows persistent watermark or stain
ERP ID 398
Variance 20%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet display shows a persistent watermark, stain-like image artifact, or moisture-related visual mark.
Definición en Español
La pantalla del Surface Tablet presenta una marca o mancha visual persistente.
USE WHEN
Use when a Surface Tablet has a verified cosmetic defects defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
DISPLAY HARDWARE_ST
Surface Tablet · LCD · LCD Damage
Wholesale
Display subsystem hardware is defective
ERP ID 397
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
A hardware component in the Surface Tablet display subsystem is defective where a more specific LCD/digitizer code does not apply.
Definición en Español
El subsistema de pantalla/video del Surface Tablet presenta una falla física o funcional.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD BROKEN_ST
Surface Tablet · LCD · LCD Damage
Wholesale
LCD panel is broken or unusable
ERP ID 392
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet LCD panel is broken or functionally unusable.
Definición en Español
El panel LCD del Surface Tablet está dañado, roto o falla las pruebas funcionales de pantalla.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD BURN_ST
Surface Tablet · LCD · LCD Damage
Wholesale
LCD shows permanent burn-in or retention
ERP ID 394
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet LCD shows permanent burn-in, image retention, or burn-related visual damage.
Definición en Español
El LCD del Surface Tablet presenta quemado, retención, decoloración o degradación visual permanente.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD COLOR SPOTS_ST
Surface Tablet · LCD · LCD Damage
Whatnot
LCD shows abnormal localized color spots
ERP ID 390
Variance 70%
Repair Tier Tier 2
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet LCD shows localized abnormal color spots or blotches.
Definición en Español
El LCD del Surface Tablet presenta una imperfección, mancha o zona de color anormal localizada.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD CRACK_ST
Surface Tablet · LCD · LCD Damage
Wholesale
LCD panel is physically cracked
ERP ID 391
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet LCD panel is physically cracked or damaged.
Definición en Español
El panel LCD del Surface Tablet está dañado, roto o falla las pruebas funcionales de pantalla.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD FLICKERING_ST
Surface Tablet · LCD · LCD Damage
Wholesale
LCD image flickers or dims intermittently
ERP ID 393
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet display image intermittently flashes, dims, or rapidly changes brightness instead of remaining stable.
Definición en Español
La pantalla del Surface Tablet parpadea o cambia de brillo de forma inestable.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SCREEN BROKEN_ST
Surface Tablet · LCD · LCD Damage
Wholesale
Screen assembly is broken or unusable
ERP ID 395
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet screen/display assembly is physically or functionally broken.
Definición en Español
El subsistema de pantalla/video del Surface Tablet presenta una falla física o funcional.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
VIDEO DISPLAY_ST
Surface Tablet · LCD · LCD Damage
Wholesale
Video display output is defective
ERP ID 396
Variance 80%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet has a video/display-output defect affecting the ability to produce a correct image.
Definición en Español
El subsistema de pantalla/video del Surface Tablet presenta una falla física o funcional.
USE WHEN
Use when a Surface Tablet has a verified lcd damage defect within the lcd category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BASEBAND_ST
Surface Tablet · Motherboard · Hardware Issue
Wholesale
Baseband communication hardware is defective
ERP ID 424
Variance 80%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet baseband/cellular communication hardware is defective or fails the applicable communication test.
Definición en Español
El hardware baseband/celular del Surface Tablet está defectuoso o falla las pruebas aplicables.
USE WHEN
Use when a Surface Tablet has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MOTHERBOARD_ST
Surface Tablet · Motherboard · Hardware Issue
Wholesale
Motherboard has a hardware failure
ERP ID 421
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet motherboard/main logic board has a hardware failure not better represented by a more specific board-level defect.
Definición en Español
La motherboard/placa lógica del Surface Tablet presenta una falla de hardware.
USE WHEN
Use when a Surface Tablet has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
NO POWER_ST
Surface Tablet · Motherboard · Hardware Issue
Wholesale
Device does not power on
ERP ID 419
Variance 20%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet does not power on or fails the ERP-defined power-on functional condition.
Definición en Español
El Surface Tablet no enciende o falla la condición funcional de encendido definida por el ERP.
USE WHEN
Use when a Surface Tablet has a verified hardware issue defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BAD CIRCUIT_ST
Surface Tablet · Motherboard · Power Circuit
Wholesale
Electronic circuit fails functional testing
ERP ID 422
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
An electronic circuit on the Surface Tablet motherboard fails functional testing where a more specific circuit code is not available.
Definición en Español
Un circuito electrónico de la motherboard del Surface Tablet falla las pruebas funcionales.
USE WHEN
Use when a Surface Tablet has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CHARGING CIRCUIT_ST
Surface Tablet · Motherboard · Power Circuit
Wholesale
Charging circuit fails battery charging
ERP ID 423
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet charging/power-management circuitry fails to charge the battery correctly; this is distinct from physical damage to the charging connector.
Definición en Español
El circuito interno de carga del Surface Tablet no carga correctamente la batería; es distinto de daño físico del puerto.
USE WHEN
Use when a Surface Tablet has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
POWER OR AUDIO CIRCUIT_ST
Surface Tablet · Motherboard · Power Circuit
Wholesale
Power or audio circuit is defective
ERP ID 420
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
A motherboard-level power or audio circuit on the Surface Tablet is defective.
Definición en Español
Un circuito de energía o audio a nivel de motherboard del Surface Tablet está defectuoso.
USE WHEN
Use when a Surface Tablet has a verified power circuit defect within the motherboard category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
PORT CHARGE_ST
Surface Tablet · Ports · Charging Port
Wholesale
Charging port fails physical connection testing
ERP ID 426
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet physical charging port/connector is damaged or fails connection testing; distinct from the internal charging circuit.
Definición en Español
El puerto físico de carga del Surface Tablet está dañado o falla la conexión; es distinto del circuito interno de carga.
USE WHEN
Use when a Surface Tablet has a verified charging port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
SD CARD SLOT_ST
Surface Tablet · Ports · SD Card Slot
Wholesale
SD card slot fails detection testing
ERP ID 427
Variance 30%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet SD-card slot fails card detection, connection, or functional testing.
Definición en Español
La ranura SD del Surface Tablet falla las pruebas de detección, conexión o funcionamiento.
USE WHEN
Use when a Surface Tablet has a verified sd card slot defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
USB PORT_ST
Surface Tablet · Ports · USB Port
Wholesale
USB port fails connection or detection
ERP ID 425
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
One or more Surface Tablet USB ports fail physical connection, detection, data, or applicable functional testing.
Definición en Español
Uno o más puertos USB del Surface Tablet fallan las pruebas de conexión, detección o datos.
USE WHEN
Use when a Surface Tablet has a verified usb port defect within the ports category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
CONTROL BUTTONS_ST
Surface Tablet · Sensors · Buttons
Wholesale
Control buttons fail functional testing
ERP ID 451
Variance 10%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
One or more Surface Tablet control buttons fail physical or functional testing.
Definición en Español
Uno o más botones de control del Surface Tablet fallan las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Tablet has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HOME BUTTON_ST
Surface Tablet · Sensors · Buttons
Wholesale
Home button fails functional testing
ERP ID 446
Variance 10%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
The Surface Tablet Home button fails physical or functional testing.
Definición en Español
El botón Home del Surface Tablet falla las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Tablet has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
LCD BAR BUTTONS_ST
Surface Tablet · Sensors · Buttons
Wholesale
Display control buttons fail functional testing
ERP ID 450
Variance 10%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
The Surface Tablet display/control-bar button area fails physical or functional testing.
Definición en Español
Uno o más botones de control del Surface Tablet fallan las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Tablet has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
POWER BUTTON_ST
Surface Tablet · Sensors · Buttons
Wholesale
Power button fails functional testing
ERP ID 448
Variance 10%
Repair Tier Tier 1
ERP Recovery WHOLESALE
English Definition
The Surface Tablet power button fails physical or functional testing.
Definición en Español
El botón de encendido del Surface Tablet falla las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Tablet has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
VOLUME BUTTON_ST
Surface Tablet · Sensors · Buttons
Wholesale
Volume button fails functional testing
ERP ID 447
Variance 10%
Repair Tier Tier 2
ERP Recovery WHOLESALE
English Definition
The Surface Tablet volume button or volume-control hardware fails physical or functional testing.
Definición en Español
El botón de volumen del Surface Tablet falla las pruebas físicas o funcionales.
USE WHEN
Use when a Surface Tablet has a verified buttons defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
TOUCH ID_ST
Surface Tablet · Sensors · Input Devices
Whatnot
Touch ID fails authentication testing
ERP ID 449
Variance 20%
Repair Tier Tier 3
ERP Recovery DISCOUNT_RETAIL_ELIGIBLE
English Definition
The Surface Tablet Touch ID fingerprint sensor or associated authentication function fails testing or is unavailable.
Definición en Español
El sensor Touch ID del Surface Tablet falla las pruebas o no está disponible.
USE WHEN
Use when a Surface Tablet has a verified input devices defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
GYROSCOPE_ST
Surface Tablet · Sensors · Motion Sensors
Wholesale
Gyroscope fails motion or orientation testing
ERP ID 455
Variance 30%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet gyroscope/orientation sensor fails motion or orientation testing.
Definición en Español
El giroscopio/sensor de orientación del Surface Tablet falla las pruebas.
USE WHEN
Use when a Surface Tablet has a verified motion sensors defect within the sensors category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
UNABLE TO ACTIVATE_ST
Surface Tablet · Software · Activation
Wholesale
Device cannot complete required activation
ERP ID 444
Variance 70%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet cannot complete the required activation process.
Definición en Español
El Surface Tablet no puede completar el proceso de activación requerido.
USE WHEN
Use when a Surface Tablet has a verified activation defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
ENROLLMENT ACCOUNT + DEFECT_ST
Surface Tablet · Software · Managed
Harvest
Enrollment restriction plus separate device defect
ERP ID 417
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Surface Tablet has an enrollment/account restriction and also a separate physical or functional defect.
Definición en Español
El Surface Tablet tiene una restricción de enrollment/cuenta y además otro defecto físico o funcional.
USE WHEN
Use when a Surface Tablet has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
ENROLLMENT ACCOUNT_ST
Surface Tablet · Software · Managed
Harvest
Organizational enrollment restricts device use
ERP ID 415
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Surface Tablet remains associated with an organizational enrollment/account that restricts unrestricted use or resale.
Definición en Español
El Surface Tablet permanece asociado con un enrollment o cuenta organizacional que restringe su uso.
USE WHEN
Use when a Surface Tablet has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
MDM_ST
Surface Tablet · Software · Managed
Harvest
Device has active management restriction
ERP ID 414
Variance 90%
Repair Tier Tier 4
ERP Recovery LOCKED
English Definition
The Surface Tablet is enrolled in or restricted by Mobile Device Management and is not freely manageable as an unrestricted device.
Definición en Español
El Surface Tablet está inscrito o restringido por Mobile Device Management (MDM).
USE WHEN
Use when a Surface Tablet has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure. Do not use for a hardware defect unless the device also meets the lock condition represented by this code.
USER ACCOUNT_ST
Surface Tablet · Software · Managed
Wholesale
User account prevents unrestricted device setup
ERP ID 416
Variance 90%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet retains a user-account/login condition that prevents normal unrestricted setup or use.
Definición en Español
El Surface Tablet conserva una cuenta de usuario que impide configuración o uso normal sin restricciones.
USE WHEN
Use when a Surface Tablet has a verified managed defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
BOOT ISSUE_ST
Surface Tablet · Software · OS
Wholesale
Device fails normal operating system startup
ERP ID 443
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet has a startup/boot failure that prevents normal operating-system loading.
Definición en Español
El Surface Tablet presenta una falla de arranque que impide cargar correctamente el sistema operativo.
USE WHEN
Use when a Surface Tablet has a verified os defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
OPERATIVE SYSTEM_ST
Surface Tablet · Software · OS
Wholesale
Operating system is missing or corrupted
ERP ID 445
Variance 40%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet operating system is missing, corrupted, or otherwise fails the required OS functional condition.
Definición en Español
El sistema operativo del Surface Tablet está ausente, corrupto o no cumple la condición funcional requerida.
USE WHEN
Use when a Surface Tablet has a verified os defect within the software category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HD DEFECTIVE_ST
Surface Tablet · Storage · Drive Failure
Wholesale
Storage drive fails functional testing
ERP ID 454
Variance 50%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet hard drive/storage device is present but fails diagnostic or functional testing.
Definición en Español
La unidad de almacenamiento del Surface Tablet está presente pero falla las pruebas de diagnóstico o funcionamiento.
USE WHEN
Use when a Surface Tablet has a verified drive failure defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
HD MISSING_ST
Surface Tablet · Storage · No Drive
Wholesale
Storage drive is missing or undetected
ERP ID 453
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet hard drive/storage device is missing or not detected.
Definición en Español
La unidad de almacenamiento interna del Surface Tablet está ausente o no es detectada.
USE WHEN
Use when a Surface Tablet has a verified no drive defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
MISSING HARD DRIVE_ST
Surface Tablet · Storage · No Drive
Wholesale
Internal storage drive is missing
ERP ID 452
Variance 60%
Repair Tier Tier 3
ERP Recovery WHOLESALE
English Definition
The Surface Tablet internal storage drive is physically missing or not detected.
Definición en Español
La unidad de almacenamiento interna del Surface Tablet está ausente o no es detectada.
USE WHEN
Use when a Surface Tablet has a verified no drive defect within the storage category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.
WIFI/BLUETOOTH_ST
Surface Tablet · Wireless · Wireless
Wholesale
Wireless connectivity fails functional testing
ERP ID 418
Variance 40%
Repair Tier Tier 4
ERP Recovery WHOLESALE
English Definition
The Surface Tablet Wi-Fi and/or Bluetooth wireless subsystem fails connectivity, detection, or functional testing.
Definición en Español
Los subsistemas Wi-Fi y/o Bluetooth del Surface Tablet fallan las pruebas de conectividad o detección.
USE WHEN
Use when a Surface Tablet has a verified wireless defect within the wireless category that matches this ERP code.
DO NOT USE WHEN
Do not use when the observed issue belongs to a different component/subcategory or when a more specific ERP defect code describes the failure.